PrimeCare makes SpeedFusion networks easier to build. It’s a subscription that bundles InControl, Warranty, SpeedFusion license upgrades, and FusionHub Licenses.
Full SpeedFusion Capability
Peplink PrimeCare enables full SpeedFusion (Bonding, WAN Smoothing, Hot Failover), opening up deployment possibilities for any PrimeCare device. For example, the MAX Transit Duo will be upgraded with full SpeedFusion in order to enable faster file transfer and higher quality streaming from mobile locations. Use WAN Smoothing to deliver smooth and consistent videoconferencing, protecting it from packet loss.
All devices with Peplink PrimeCare enabled will have access to InControl: our SD-WAN management cloud. Use it to build and push complex network topologies to devices in minutes. On a single screen, review the health of your network and remotely make configuration changes as needed.
InControl makes enterprise deployments simple by centralizing a number of important functions. Zero Touch Configurations and firmware updates in bulk. Standardize VLAN, SSID, firewall, and outbound policies. For access control and energy efficiency, apply schedules to SSID, Wi-Fi radios, and SD-Switch PoE ports.
Each PrimeCare subscription includes standard warranty coverage, so you can deploy your PrimeCare devices with peace of mind at an excellent price.
SpeedFusion Cloud Usage #
The SpeedFusion Cloud enables Peplink devices under a Care Plan to use SpeedFusion (Bandwidth Bonding, Hot Failover, WAN Smoothing, Bandwidth Overflow) without any additional hardware.
# Each model comes with a different SpeedFusion Cloud package. Learn more.
PrimeCare is available on these models
How do I know whether my router is a PrimeCare device?
If you look at the silver label underneath your device, the SKU of your product will have a -PRM suffix. Soon, PrimeCare status will also be visible on InControl, stay tuned!
What if I just need InControl?
The previous subscription services (InControl Subscription, FusionHub Licenses, Warranty) are still available for non-PrimeCare devices. PrimeCare devices will need to be in PrimeCare in order to use InControl.
Could I apply PrimeCare to existing equipment or vice versa?
No, they are not interchangeable.
Do I need to purchase a SpeedFusion license for a device while it’s on PrimeCare?
No, if a device is on PrimeCare, it automatically has access to all SpeedFusion functionality. As long as the device remains in PrimeCare, SpeedFusion functionality will remain.
Can I connect PrimeCare devices to my existing current FusionHubs?
Yes you can, PrimeCare devices will not count towards the peer limit of any FusionHub that it is connected to. For example, a FusionHub 20 normally supports up to 20 peers. This is particularly useful for connecting numerous sites that require little bandwidth such as PoS terminals.
What happens when I no longer purchase PrimeCare on a PrimeCare device?
If a PrimeCare device is not subscribed to PrimeCare, it will maintain networking functionality and remain configurable via the on-device Web UI. InControl access, FusionHub licenses, and PrimeCare software features such as SpeedFusion Hot Failover, WAN Smoothing, Bandwidth Bonding, programmable LAN/WAN interface will be disabled. All other functionality will remain unaffected.
Does my PrimeCare device need to be connected to the internet to allow all PrimeCare features to be activated?
Yes, your device must be able to communicate with our licensing servers to keep the PrimeCare features functioning, mainly the SpeedFusion Bonding license. If you require your device to be used in a closed network, please use the traditional pricing model and purchase the perpetual SpeedFusion Bonding licence.
- PrimeCare will include IC2, warranty with standard RMA, FusionHub license, SpeedFusion bonding. These features are not available as a separate purchase for PrimeCare devices.
- PrimeCare is included in the first year, with the ability to continue afterwards via paid subscription.
- If PrimeCare is not subscribed, the PrimeCare device will continue to work, minus the InControl access, FusionHub functionality, standard RMA, and PrimeCare software licenses.
PrimeCare Subscription Process
PrimeCare is a subscription service that is available for selected devices. These devices will have specific models with SKU numbers ending with -PRM to indicate compatibility with PrimeCare.
Interchangeability Between PrimeCare and Non-PrimeCare Devices / Services
PrimeCare devices and services are not interchangeable with non-PrimeCare devices and services. That is, PrimeCare devices will not be able to subscribe to normal InControl 2 subscriptions, extended warranties, or FusionHub licenses. Likewise, non-PrimeCare devices will not be able to subscribe to PrimeCare.
First Year of PrimeCare Included
The first year of PrimeCare is included in the purchase of any PrimeCare device. PrimeCare includes IC2, warranty, FusionHub license, SpeedFusion bonding. After the first year has passed, simply renew PrimeCare to remain in subscription and maintain access to these services.
To provide greater peace of mind, Peplink will grant a 14-day grace period for PrimeCare purchases after the date of subscription expiry. During the Grace Period, customers will be eligible to purchase PrimeCare for the expired device. The PrimeCare subscription begins on the day after the original warranty expiration date.
Between the 15th day and up to 2 years from the expiration date, re-entry into PrimeCare requires a Diagnostic Report to be submitted for testing. If passed, the Customer will be entitled to purchase PrimeCare again. The PrimeCare subscription date begins from the date of purchase.
If the Diagnostic Report is unavailable or failed, the Customer will only be entitled to purchase Out of Warranty Repair Service.
Out of Subscription Devices
If a PrimeCare device is not subscribed to PrimeCare, it will maintain networking functionality and remain configurable via the on-device Web UI. InControl access, FusionHub licenses, and PrimeCare software features such as SpeedFusion Bonding will be disabled. All other functionality will remain unaffected.
If a PrimeCare device is on a FusionHub when it goes out of subscription, it will still be able to connect to the FusionHub through PepVPN, but not through SpeedFusion. In addition, the out-of-subscription PrimeCare device will count towards the FusionHub’s peer limit. If the FusionHub was already at its device limit before the PrimeCare device went out of subscription, then the out-of-subscription PrimeCare device will disconnect with the FusionHub.
Components of PrimeCare
SpeedFusion and Feature-Activated Licenses: The terms and conditions for PrimeCare’s SpeedFusion and software licenses are governed by the Peplink End User License Agreement (EULA) page. Please refer to it for full details. In addition to the terms stated by the EULA, PrimeCare-based licenses only function while the device is subscribed to PrimeCare. When a device goes out of PrimeCare subscription, the related SpeedFusion and feature-activated licenses will no longer function.
InControl Subscription: PrimeCare includes a subscription to InControl. For PrimeCare, the terms of access to InControl are identical to the standalone InControl Subscription Terms and Conditions. Please refer to it for full details.
Warranty Service: PrimeCare offers Standard Extended Hardware Warranty as detailed in the Warranty, Support & Return Policies page. Please refer to that document for full details. This warranty service includes Standard RMA service as outlined by the “Standard RMA” section of the Warranty, Support & Return Policies page. PrimeCare does not include Advance Hardware Replacement service.
FusionHub Licence: Devices under PrimeCare can connect to any FusionHub without counting towards its peer limit. Please note that although the peer limitation has been removed, the throughput limitation of each FusionHub remains unchanged. For example, FusionHub Essential supports 100Mbps of throughput regardless of how many peer devices you connect to it. Please keep this in mind when designing FusionHub deployments using PrimeCare devices.