When one determines the quality of a foodservice, it’s automatic to focus on the food’s taste, price, and the overall service. And when it comes to service, one overlooked team player is the food chain’s internet connectivity.
For larger enterprises, especially those with branches, a reliable connection serves as one of the main ingredients to maintaining top-tier services, from drawing in a hungry crowd to delivering takeout meals on time. Here are 6 different ways reliable connectivity serves the food industry.
Digital Signage: Eating with the Eyes
Just like with most things, the first to feast are the eyes. One of the simplest technologies most restaurants are able to implement with constant connectivity is digital signage. With cloud-based digital signage, food chains can display a wide variety of content that can be updated within seconds. These range from special promos to today’s special. Additionally, food chains can also use live information to keep customers updated – breaking news, weather reports, or even emergency warnings.
Stock Management: Always Filled to Feed
As more and more restaurants and food chains adopt organic and fresh ingredients, it is crucial for product and stock to be just the right amount. This avoids insufficient supply while minimizing food wastage. Stable connectivity plays its role in working hand-in-hand with online systems. Using sensors in the stock room, produce and other ingredients can be monitored, and alerts are sent out when stock runs low.
Personalized Experience: More than Just a Meal
No longer are just food items up for grabs at restaurants. One additional service that many customers are able to enjoy at food chains is complimentary Wi-Fi. Free access to good Wi-Fi calls for a greater source, hence the need for stable internet for the entire branch itself. Furthermore, customers not only benefit from in-house Wi-Fi. Using a custom portal, food chains can use this service for push notifications or further promotions too.
Ordering Kiosks: Keeping Food at Their Fingertips
Long queues are not what hungry customers seek, especially in fast food chains. With the assistance of an active connection, customers are able to place their orders in real time at unmanned ordering kiosks. These allow for multiple orders to be taken simultaneously and sent to the system without any worries for inaccuracy or errors.
Real-Time Delivery: Dine at One’s Own Comfort
In collaboration with many food delivery services, as well as the restaurant’s own, bringing food to one’s doorstep is just a few taps away. However, for these orders to make its way to homes, it first needs to make its way to the restaurant kitchens then coordinated with the delivery service. Constant connectivity makes it possible to receive these orders instantly, as well as for food chain online systems to coordinate within branches.
Customer Service: Ready to Serve 24/7
Even outside the dining process, quality service is provided to customers in the form of customer service. These include inquiries or ongoing services such as loyalty programs. Especially for larger food establishments, relying on a secure and stable network enables a centralized management system that can help address larger volumes of inquiries. Simultaneously, it can manage the maintenance of loyalty programs without the need for costly labor or resources.
Again, what all these have in common is the reliable connectivity they rely on and that’s exactly what Peplink makes. Whether it’s hidden in an office, plugged outdoors, or installed inside a kiosk, Peplink’s devices for branches, just like some of the 24-hour eateries they’re deployed to, are always ready to make connectivity reliable.