Support Service Plans



The following support plans apply to direct purchase at Peplink’s online store for Direct Customers only. If you buy from an authorized partner, the Service Level Agreement is governed separately. Please confirm with your partner.


Every Peplink Balance comes with 90 days complimentary telephone technical support and 8×5 email support.

Gain extra peace of mind now with Peplink TotalCare and extend your service coverage up to 3 years. With Peplink TotalCare, you will get assistance from the experts and get professional support in planning, preparation, installation, and post-deployment phases.

Peplink TotalCare gives you

  • 24×7 Email Support
  • Unlimited Phone Support
  • Long-term Coverage of Hardware Warranty
  • Advance Hardware Replacement
  • Access to All Firmware Releases




* TotalCare is only available for Balance 210/310 or above and Pepwave MAX.

For TotalCare policy details, please visit our warranty, support & return policies page.