Support Service Plans



The following support plans apply to direct purchase at Peplink’s online store. If you buy support plans from a certified partner, the Service Level Agreement is governed separately. Please confirm with your partner.


Every Peplink Router comes with forum support, one year of standard warranty, a one year InControl 2 subscription, and 8×5 email support.

Gain extra peace of mind now with Peplink TotalCare and extend your service coverage up to 3 years. With Peplink TotalCare, you will get assistance from the experts and get professional support in planning, preparation, installation, and post-deployment phases.

Peplink TotalCare gives you

  • 24×7 Email Support
  • Unlimited Phone Support
  • Hardware Warranty
  • Advance Hardware Replacement
  • Access to All Firmware Releases




TotalCare is only available for Balance 210/310 or above and Pepwave MAX. For TotalCare policy details, please visit our warranty, support & return policies page.