Firmware Downloads

Access all firmware, manuals and supplementary materials from one place

Important Notices

For the following models, the unit must be upgraded to Firmware 7.1.2 first before upgrading to 8.0.0 or above.

ProductHardware Revision
MAX BR1HW2-3
MAX BR1 IP67HW1
MAX BR1 MiniHW1-2
MAX BR1 ProHW2,4-5
MAX BR1 SlimHW1
MAX BR2HW2
SOHOHW2

  • PepVPN backward compatibility option is no longer available. By deprecating the old firmware versions, we now have a more secure handshake channel as the default setting, only TLS 1.2 will be accepted, no more TLS 1.0 and 1.1 for the old devices. Thus, if you are using devices running Firmware 6.1 or older, you will no longer be able to form PepVPN tunnels with those devices unless the firmware is updated.
  • Internet Explorer 11 is no longer supported by Web Admin.
  • Updated minimum version of supported browser: Mozilla Firefox 54, Google Chrome 51, Safari 10, Microsoft Edge 15

X Series

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
Balance 20XHW1-28.1.0DownloadPDFPDF
Balance 310XHW1-38.1.0DownloadPDFPDF
Balance SDXHW1-28.1.0DownloadPDFPDF
EPXHW18.1.0DownloadPDFPDF
MAX HD4 MBXHW1-48.1.0DownloadPDFPDF

Balance

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
Balance 1350HW28.1.0DownloadPDFPDF
Balance 1350HW16.3.4DownloadPDFPDF
Balance 20HW1-78.1.0DownloadPDFPDF
Balance 20XHW1-28.1.0DownloadPDFPDF
Balance 210HW4-58.1.0DownloadPDFPDF
Balance 210HW2-38.1.0DownloadPDFPDF
Balance 2500HW18.1.0DownloadPDFPDF
Balance 30HW2-68.1.0DownloadPDFPDF
Balance 30 LTEHW38.1.0DownloadPDFPDF
Balance 30 LTEHW1-28.1.0DownloadPDFPDF
Balance 30 ProHW18.1.0DownloadPDFPDF
Balance 305HW28.1.0DownloadPDFPDF
Balance 305HW16.3.4DownloadPDFPDF
Balance 310HW48.1.0DownloadPDFPDF
Balance 310HW2-38.1.0DownloadPDFPDF
Balance 310XHW1-38.1.0DownloadPDFPDF
Balance 380HW68.1.0DownloadPDFPDF
Balance 380HW3-56.3.4DownloadPDFPDF
Balance 50HW1-38.1.0DownloadPDFPDF
Balance 580HW2-38.1.0DownloadPDFPDF
Balance 580HW16.3.4DownloadPDFPDF
Balance 710HW38.1.0DownloadPDFPDF
Balance 710HW1-26.3.4DownloadPDFPDF
Balance OneHW1-38.1.0DownloadPDFPDF
Balance One CoreHW18.1.0DownloadPDFPDF
Balance SDXHW1-28.1.0DownloadPDFPDF
Balance TwoHW18.1.0DownloadPDFPDF

MAX

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
MAX 700HW3-48.1.0DownloadPDFPDF
MAX 700HW1-28.1.0DownloadPDFPDF
MAX BR1HW2-38.1.0DownloadPDFPDF
MAX BR1HW16.3.5DownloadPDFPDF
MAX BR1 ENTHW18.1.0DownloadPDFPDF
MAX BR1 IP55HW48.1.0DownloadPDFPDF
MAX BR1 IP55HW2-38.1.0DownloadPDFPDF
MAX BR1 IP55HW16.3.5DownloadPDFPDF
MAX BR1 IP67HW18.1.0DownloadPDFPDF
MAX BR1 M2MHW1-38.1.0DownloadPDFPDF
MAX BR1 MK2HW1-38.1.0DownloadPDFPDF
MAX BR1 MiniHW1-28.1.0DownloadPDFPDF
MAX BR1 Mini CoreHW18.1.0DownloadPDFPDF
MAX BR1 ProHW38.1.0DownloadPDFPDF
MAX BR1 ProHW2,4-68.1.0DownloadPDFPDF
MAX BR1 ProHW16.3.5DownloadPDFPDF
MAX BR1 SlimHW18.1.0DownloadPDFPDF
MAX BR2HW38.1.0DownloadPDFPDF
MAX BR2HW28.1.0DownloadPDFPDF
MAX BR2HW16.3.5DownloadPDFPDF
MAX BR2 IP55HW2-38.1.0DownloadPDFPDF
MAX BR2 IP55HW16.3.5DownloadPDFPDF
MAX HD2HW5-68.1.0DownloadPDFPDF
MAX HD2HW1-48.1.0DownloadPDFPDF
MAX HD2 DomeHW18.1.0DownloadPDFPDF
MAX HD2 IP67HW2-48.1.0DownloadPDFPDF
MAX HD2 IP67HW18.1.0DownloadPDFPDF
MAX HD2 MiniHW1-38.1.0DownloadPDFPDF
MAX HD2 with MediaFastHW1-38.1.0DownloadPDFPDF
MAX HD4HW1-58.1.0DownloadPDFPDF
MAX HD4 IP67HW18.1.0DownloadPDFPDF
MAX HD4 MBXHW1-48.1.0DownloadPDFPDF
MAX HD4 with MediaFastHW1-38.1.0DownloadPDFPDF
MAX HotspotHW18.1.0DownloadPDFPDF
MAX On-The-GoHW28.1.0DownloadPDFPDF
MAX On-The-GoHW16.3.5DownloadPDFPDF
MAX TransitHW1-38.1.0DownloadPDFPDF
MAX Transit DuoHW1-38.1.0DownloadPDFPDF
MAX Transit MiniHW18.1.0DownloadPDFPDF

Balance/MAX with MediaFast

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
MAX HD2 with MediaFastHW1-38.1.0DownloadPDFPDF
MAX HD4 with MediaFastHW1-38.1.0DownloadPDFPDF
MediaFast 200HW1,38.1.0DownloadPDFPDF
MediaFast 500HW1-28.1.0DownloadPDFPDF
MediaFast 750HW18.1.0DownloadPDFPDF

UBR Series

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
UBR LTEHW1-28.1.0DownloadPDFPDF

FusionHub

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
FusionHubHW18.1.0DownloadPDFPDF

SpeedFusion Engine

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
SpeedFusion EngineHW1-28.1.0DownloadPDFPDF
SpeedFusion Engine CamHW18.1.0DownloadPDFPDF

SD Switch

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
SD Switch 24-PortHW1-21.2.3DownloadPDFPDF
SD Switch 48-PortHW11.2.3DownloadPDFPDF
SD Switch Rugged 16-PortHW11.2.3DownloadPDFPDF
SD Switch Rugged 24-PortHW11.2.3DownloadPDFPDF
SD Switch Rugged 8-PortHW11.2.3DownloadPDFPDF

Surf SOHO

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
Surf SOHOHW28.1.0DownloadPDFPDF
Surf SOHOHW16.3.5DownloadPDFPDF
Surf SOHO MK3HW18.1.0DownloadPDFPDF

AP One / AP Pro

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
AP OneHW13.5.5DownloadPDFPDF
AP One 300MHW13.5.5DownloadPDFPDF
AP One AC MiniHW23.7.2DownloadPDFPDF
AP One AC MiniHW13.6.1DownloadPDFPDF
AP One AXHW13.8.0DownloadPDFPDF
AP One EnterpriseHW1-23.6.1DownloadPDFPDF
AP One FlexHW43.7.2DownloadPDFPDF
AP One FlexHW2-33.6.1DownloadPDFPDF
AP One FlexHW13.5.5DownloadPDFPDF
AP One In-WallHW13.5.5DownloadPDFPDF
AP One RuggedHW13.6.1DownloadPDFPDF
AP One miniHW13.5.5DownloadPDFPDF
AP ProHW13.5.5DownloadPDFPDF
AP Pro ACHW13.6.1DownloadPDFPDF
AP Pro DuoHW13.5.5DownloadPDFPDF

AirProbe

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
AirProbe (11N)HW11.0.3DownloadPDF
AirProbe (AC2)HW11.0.3DownloadPDF
AirProbe (AC3)HW1-21.0.3DownloadPDF

Device Connector

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
Device Connector 300MHW11.0.30DownloadPDFPDF
Device Connector IP55HW21.1.1DownloadPDFPDF
Device Connector IP55HW11.0.30DownloadPDFPDF
Device Connector RuggedHW11.1.1DownloadPDFPDF

Smart Reader

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
Smart ReaderHW11.1.2DownloadPDF

Surf On-The-Go

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
Surf On-The-GoHW2-31.1.1DownloadPDFPDF

Supplementary Materials