Firmware Downloads

Access all firmware, manuals and supplementary materials from one place


Important Notices

  • InControl must be enabled on PrimeCare devices to update software features such as SpeedFusion (Bonding, WAN Smoothing, Hot Failover).
  • Balance 20 Hardware Revision 1-6 will NOT be supported by further major firmware updates. They will receive Firmware 8.1.x maintenance releases as needed.
  • For the following models, the unit must be upgraded to Firmware 7.1.2 first before upgrading to 8.0.0 or above.
ProductHardware Revision
MAX BR1HW2-3
MAX BR1 IP67HW1
MAX BR1 MiniHW1-2
MAX BR1 ProHW2,4-5
MAX BR1 SlimHW1
MAX BR2HW2
SOHOHW2

  • PepVPN backward compatibility option is no longer available. By deprecating the old firmware versions, we now have a more secure handshake channel as the default setting, only TLS 1.2 will be accepted, and no more TLS 1.0 and 1.1 for the old devices. Thus, if you are using devices running Firmware 6.1 or older, you will no longer be able to form PepVPN tunnels with those devices unless the firmware is updated.

X Series

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
Balance 20XHW1-38.2.1DownloadPDFPDF
Balance 310XHW1-48.2.1DownloadPDFPDF
Balance 380XHW18.2.1DownloadPDFPDF
Balance 580XHW18.2.1DownloadPDFPDF
EPXHW18.2.1DownloadPDFPDF
MAX HD2 MBXHW1-48.2.1DownloadPDFPDF
MAX HD4 MBXHW1-48.2.1DownloadPDFPDF
MAX MBX MiniHW18.2.1DownloadPDFPDF
PDXHW1-28.2.1DownloadPDFPDF
SDXHW1-38.2.1DownloadPDFPDF
SDX ProHW1-28.2.1DownloadPDFPDF

Balance

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
Balance 1350 HW28.2.1DownloadPDFPDF
Balance 1350 HW16.3.4DownloadPDFPDF
Balance 20HW7-88.2.1DownloadPDFPDF
Balance 20XHW1-38.2.1DownloadPDFPDF
Balance 210 HW4-58.2.1DownloadPDFPDF
Balance 210 HW2-38.2.1DownloadPDFPDF
Balance 2500HW18.2.1DownloadPDFPDF
Balance 30HW2-68.2.1DownloadPDFPDF
Balance 30 LTE HW38.2.1DownloadPDFPDF
Balance 30 LTE HW1-28.2.1DownloadPDFPDF
Balance 30 ProHW18.2.1DownloadPDFPDF
Balance 305 HW28.2.1DownloadPDFPDF
Balance 305 HW16.3.4DownloadPDFPDF
Balance 310 HW48.2.1DownloadPDFPDF
Balance 310 HW2-38.2.1DownloadPDFPDF
Balance 310 5GHW1-28.2.1DownloadPDFPDF
Balance 310 Fiber 5GHW1-28.2.1DownloadPDFPDF
Balance 310XHW1-48.2.1DownloadPDFPDF
Balance 380 HW68.2.1DownloadPDFPDF
Balance 380 HW3-56.3.4DownloadPDFPDF
Balance 380XHW18.2.1DownloadPDFPDF
Balance 50HW1-38.2.1DownloadPDFPDF
Balance 580 HW2-38.2.1DownloadPDFPDF
Balance 580 HW16.3.4DownloadPDFPDF
Balance 580XHW18.2.1DownloadPDFPDF
Balance 710 HW38.2.1DownloadPDFPDF
Balance 710 HW1-26.3.4DownloadPDFPDF
Balance OneHW1-38.2.1DownloadPDFPDF
Balance One CoreHW18.2.1DownloadPDFPDF
Balance TwoHW18.2.1DownloadPDFPDF

MAX

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
MAX 700 HW3-48.2.1DownloadPDFPDF
MAX 700 HW1-28.2.1DownloadPDFPDF
MAX BR1 HW2-38.2.1DownloadPDFPDF
MAX BR1 HW16.3.5DownloadPDFPDF
MAX BR1 ENTHW1-28.2.1DownloadPDFPDF
MAX BR1 ESNHW18.2.1DownloadPDFPDF
MAX BR1 IP55 HW48.2.1DownloadPDFPDF
MAX BR1 IP55 HW2-38.2.1DownloadPDFPDF
MAX BR1 IP55 HW16.3.5DownloadPDFPDF
MAX BR1 IP67HW18.2.1DownloadPDFPDF
MAX BR1 M2MHW1-38.2.1DownloadPDFPDF
MAX BR1 MK2 HW1-38.2.1DownloadPDFPDF
MAX BR1 Mini HW38.2.1DownloadPDFPDF
MAX BR1 Mini HW1-28.2.1DownloadPDFPDF
MAX BR1 Mini CoreHW1-28.2.1DownloadPDFPDF
MAX BR1 ProHW78.2.1DownloadPDFPDF
MAX BR1 Pro HW38.2.1DownloadPDFPDF
MAX BR1 Pro HW2,4-68.2.1DownloadPDFPDF
MAX BR1 Pro HW16.3.5DownloadPDFPDF
MAX BR1 Pro 5GHW18.2.1DownloadPDFPDF
MAX BR1 SlimHW18.2.1DownloadPDFPDF
MAX BR2 HW38.2.1DownloadPDFPDF
MAX BR2 HW28.2.1DownloadPDFPDF
MAX BR2 HW16.3.5DownloadPDFPDF
MAX BR2 IP55 HW2-38.2.1DownloadPDFPDF
MAX BR2 IP55 HW16.3.5DownloadPDFPDF
MAX BR2 Pro HW48.2.1DownloadPDFPDF
MAX HD1 Dome HW18.2.1DownloadPDFPDF
MAX HD2 HW5-68.2.1DownloadPDFPDF
MAX HD2 HW1-48.2.1DownloadPDFPDF
MAX HD2 Dome HW18.2.1DownloadPDFPDF
MAX HD2 IP67 HW2-58.2.1DownloadPDFPDF
MAX HD2 IP67 HW18.2.1DownloadPDFPDF
MAX HD2 MBXHW1-48.2.1DownloadPDFPDF
MAX HD2 MiniHW1-48.2.1DownloadPDFPDF
MAX HD2 with MediaFastHW1-48.2.1DownloadPDFPDF
MAX HD4HW1-58.2.1DownloadPDFPDF
MAX HD4 IP67HW18.2.1DownloadPDFPDF
MAX HD4 MBXHW1-48.2.1DownloadPDFPDF
MAX HD4 with MediaFastHW1-48.2.1DownloadPDFPDF
MAX HotspotHW18.2.1DownloadPDFPDF
MAX MBX MiniHW18.2.1DownloadPDFPDF
MAX On-The-Go HW28.2.1DownloadPDFPDF
MAX On-The-Go HW16.3.5DownloadPDFPDF
MAX TransitHW1-38.2.1DownloadPDFPDF
MAX Transit 5GHW28.2.0DownloadPDFPDF
MAX Transit DuoHW1-38.2.1DownloadPDFPDF
MAX Transit MiniHW18.2.1DownloadPDFPDF
MAX Transit ProHW18.2.1DownloadPDFPDF
MAX Transit Pro EHW18.2.1DownloadPDFPDF

Balance/MAX with MediaFast

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
MAX HD2 with MediaFastHW1-48.2.1DownloadPDFPDF
MAX HD4 with MediaFastHW1-48.2.1DownloadPDFPDF
MediaFast 200 HW1,38.2.1DownloadPDFPDF
MediaFast 500HW1-28.2.1DownloadPDFPDF
MediaFast 750HW18.2.1DownloadPDFPDF

UBR Series

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
UBR LTEHW1-28.2.1DownloadPDFPDF

FusionHub

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
FusionHubHW18.2.1DownloadPDFPDF

SpeedFusion Engine

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
SpeedFusion EngineHW1-28.2.1DownloadPDFPDF
SpeedFusion Engine CamHW18.2.1DownloadPDFPDF

SD Switch

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
SD Switch 24-PortHW1-21.3.0DownloadPDFPDF
SD Switch Rugged 16-PortHW11.3.0DownloadPDFPDF
SD Switch Rugged 24-PortHW11.3.0DownloadPDFPDF
SD Switch Rugged 8-PortHW11.3.0DownloadPDFPDF
SD Switch, 48-PortHW11.3.0DownloadPDFPDF

Surf SOHO

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
Surf SOHO HW28.2.1DownloadPDFPDF
Surf SOHO HW16.3.5DownloadPDFPDF
Surf SOHO MK3HW18.2.1DownloadPDFPDF

AP One / AP Pro

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
AP OneHW13.5.5DownloadPDFPDF
AP One 300MHW13.5.5DownloadPDFPDF
AP One AC Mini HW23.9.1DownloadPDFPDF
AP One AC Mini HW13.6.3DownloadPDFPDF
AP One AXHW13.9.1DownloadPDFPDF
AP One AX LiteHW13.9.1DownloadPDFPDF
AP One Enterprise HW1-23.6.3DownloadPDFPDF
AP One Flex HW43.9.1DownloadPDFPDF
AP One Flex HW2-33.6.3DownloadPDFPDF
AP One Flex HW13.5.5DownloadPDFPDF
AP One In-WallHW13.5.5DownloadPDFPDF
AP One Rugged HW13.6.3DownloadPDFPDF
AP One miniHW13.5.5DownloadPDFPDF
AP ProHW13.5.5DownloadPDFPDF
AP Pro ACHW13.6.3DownloadPDFPDF
AP Pro Duo (802.11n)HW13.5.5DownloadPDFPDF

AirProbe

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
AirProbe (11N)HW11.0.3DownloadPDF
AirProbe (AC2)HW11.0.3DownloadPDF
AirProbe (AC3)HW1-21.0.3DownloadPDF

Device Connector

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
Device Connector 300MHW11.0.30DownloadPDFPDF
Device Connector IP55 HW41.2.0DownloadPDFPDF
Device Connector IP55 HW21.1.1DownloadPDFPDF
Device Connector IP55 HW11.0.30DownloadPDFPDF
Device Connector RuggedHW11.1.1DownloadPDFPDF

Smart Reader

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
Smart ReaderHW11.2.0DownloadPDF

Surf On-The-Go

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
Surf On-The-GoHW2-31.1.1DownloadPDFPDF

SIM Injector

Note: If the SIM Injector is running firmware version 1.0.24 or older, you need to upgrade to the following 1.0.25 first before upgrading to 1.0.32.

ProductFirmware VersionDownload LinkRelease NotesUser Manual
SIM Injector1.1.103DownloadPDFPDF
SIM Injector1.0.25DownloadPDF

MAX Adapter

ProductFirmware VersionDownload LinkUser Manual
MAX Adapter2.2.0DownloadDownload

Supplementary Materials

Firmware Archive

Binaries and User Manuals
for Previous Firmware

InControl Appliance Installation Package & Guide
FusionHub Base
Package & Guide
Installation Guide
Miscellaneous
Downloads

Footer Description Form