Firmware Downloads

Access all firmware, manuals and supplementary materials from one place

Important Notices

  • The configuration file for Firmware 8.3.0 is not compatible with firmware versions 8.2.1 or below.
  • For FusionSIM and RemoteSIM users, it is suggested to upgrade the SIM Injector to Firmware 1.1.130
  • InControl must be enabled on PrimeCare devices to update software features such as SpeedFusion (Bonding, WAN Smoothing, Hot Failover).
  • Further major firmware updates will NOT support the following models. They will receive Firmware 8.3.x maintenance releases as needed.
ProductHardware Revision
Balance 20HW7-8
Balance 210HW2-3
Balance 30 LTEHW1-2
Balance 310HW2-3
Balance 50HW1-3
MAX 700HW1-2
MAX BR1HW2-3
MAX BR1HW1
MAX BR1 ESNHW1
MAX BR1 IP55HW1-3
MAX BR1 IP67HW1
MAX BR1 M2MHW1-3
MAX BR1 MK2HW1-3
MAX BR1 MiniHW1-2
MAX BR1 Mini CoreHW1-2
MAX BR1 ProHW2-6
MAX BR1 SlimHW1
MAX BR2HW2-3
MAX BR2 IP55HW2-3
MAX HD2HW1-4
MAX HD2 IP67HW1
MAX HotspotHW1
MAX On-The-GoHW2
MAX Transit MiniHW1
SpeedFusion EngineHW1-2
Surf SOHOHW2
Surf SOHO MK3HW1
UBR LTEHW1-2

X Series

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
Balance 20XHW1-38.4.0DownloadPDFLink
Balance 310XHW1-48.4.0DownloadPDFLink
Balance 380XHW18.4.0DownloadPDFLink
Balance 580XHW18.4.0DownloadPDFLink
EPXHW18.4.0DownloadPDFLink
MAX HD2 MBXHW1-48.4.0DownloadPDFLink
MAX HD4 MBXHW1-48.4.0DownloadPDFLink
MAX MBX MiniHW18.4.0DownloadPDFLink
PDXHW1-28.4.0DownloadPDFLink
SDXHW1-38.4.0DownloadPDFLink
SDX ProHW1-28.4.0DownloadPDFLink

Balance

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
Balance 1350 HW28.4.0DownloadPDFLink
Balance 1350 HW16.3.4DownloadPDFPDF
Balance 20HW7-88.3.0DownloadPDFLink
Balance 20HW1-68.1.3DownloadPDFPDF
Balance 20XHW1-38.4.0DownloadPDFLink
Balance 210 HW4-58.4.0DownloadPDFLink
Balance 210 HW2-38.3.0DownloadPDFLink
Balance 2500HW18.4.0DownloadPDFLink
Balance 2500 ECHW18.4.0DownloadPDF
Balance 30HW2-68.1.3DownloadPDFPDF
Balance 30 LTE HW38.4.0DownloadPDFLink
Balance 30 LTE HW1-28.3.0DownloadPDFLink
Balance 30 ProHW18.4.0DownloadPDFLink
Balance 305 HW28.4.0DownloadPDFLink
Balance 305 HW16.3.4DownloadPDFPDF
Balance 310 HW48.4.0DownloadPDFLink
Balance 310 HW2-38.3.0DownloadPDFLink
Balance 310 5GHW1-28.4.0DownloadPDFLink
Balance 310 Fiber 5GHW1-28.4.0DownloadPDFLink
Balance 310XHW1-48.4.0DownloadPDFLink
Balance 380 HW68.4.0DownloadPDFLink
Balance 380 HW3-56.3.4DownloadPDFPDF
Balance 380XHW18.4.0DownloadPDFLink
Balance 50HW1-38.1.3DownloadPDFPDF
Balance 580 HW2-38.4.0DownloadPDFLink
Balance 580 HW16.3.4DownloadPDFPDF
Balance 580XHW18.4.0DownloadPDFLink
Balance 710 HW38.4.0DownloadPDFLink
Balance 710 HW1-26.3.4DownloadPDFPDF
Balance OneHW1-38.4.0DownloadPDFLink
Balance One CoreHW18.4.0DownloadPDFLink
Balance TwoHW18.4.0DownloadPDFLink

MAX

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
MAX 700 HW3-48.4.0DownloadPDFLink
MAX 700 HW1-28.3.0DownloadPDFLink
MAX BR1 HW2-38.3.0DownloadPDFLink
MAX BR1 HW16.3.5DownloadPDFPDF
MAX BR1 ENTHW1-28.4.0DownloadPDFLink
MAX BR1 ESNHW18.3.0DownloadPDFLink
MAX BR1 IP55 HW48.4.0DownloadPDFLink
MAX BR1 IP55 HW2-38.3.0DownloadPDFLink
MAX BR1 IP55 HW16.3.5DownloadPDFPDF
MAX BR1 IP67HW18.3.0DownloadPDFLink
MAX BR1 M2MHW1-38.3.0DownloadPDFLink
MAX BR1 MK2 HW1-38.3.0DownloadPDFLink
MAX BR1 Mini HW38.4.0DownloadPDFLink
MAX BR1 Mini HW1-28.3.0DownloadPDFLink
MAX BR1 Mini Core HW38.4.0DownloadPDFLink
MAX BR1 Mini Core HW1-28.3.0DownloadPDFLink
MAX BR1 Mini M2MHW18.4.0DownloadPDFLink
MAX BR1 ProHW78.4.0DownloadPDFLink
MAX BR1 Pro HW38.3.0DownloadPDFLink
MAX BR1 Pro HW2,4-68.3.0DownloadPDFLink
MAX BR1 Pro HW16.3.5DownloadPDFPDF
MAX BR1 Pro 5GHW18.4.0DownloadPDFLink
MAX BR1 SlimHW18.3.0DownloadPDFLink
MAX BR2 HW38.3.0DownloadPDFLink
MAX BR2 HW28.3.0DownloadPDFLink
MAX BR2 HW16.3.5DownloadPDFPDF
MAX BR2 IP55 HW2-38.3.0DownloadPDFLink
MAX BR2 IP55 HW16.3.5DownloadPDFPDF
MAX BR2 Pro HW48.4.0DownloadPDFLink
MAX HD1 Dome HW18.4.0DownloadPDFLink
MAX HD1 Dome ProHW18.4.0DownloadPDFLink
MAX HD2 HW5-68.4.0DownloadPDFLink
MAX HD2 HW1-48.3.0DownloadPDFLink
MAX HD2 Dome HW18.4.0DownloadPDFLink
MAX HD2 IP67 HW2-58.4.0DownloadPDFLink
MAX HD2 IP67 HW18.3.0DownloadPDFLink
MAX HD2 MBXHW1-48.4.0DownloadPDFLink
MAX HD2 MiniHW1-48.4.0DownloadPDFLink
MAX HD2 with MediaFastHW1-48.4.0DownloadPDFLink
MAX HD4HW1-58.4.0DownloadPDFLink
MAX HD4 IP67HW18.4.0DownloadPDFLink
MAX HD4 MBXHW1-48.4.0DownloadPDFLink
MAX HD4 with MediaFastHW1-48.4.0DownloadPDFLink
MAX HotspotHW18.3.0DownloadPDFLink
MAX MBX MiniHW18.4.0DownloadPDFLink
MAX On-The-Go HW28.3.0DownloadPDFLink
MAX On-The-Go HW16.3.5DownloadPDFPDF
MAX TransitHW1-38.4.0DownloadPDFLink
MAX Transit 5GHW2-38.4.0DownloadPDFLink
MAX Transit CoreHW18.4.0DownloadPDFLink
MAX Transit DuoHW1-38.4.0DownloadPDFLink
MAX Transit Duo ProHW18.4.0DownloadPDFLink
MAX Transit Duo Pro EHW18.4.0DownloadPDFLink
MAX Transit MiniHW18.3.0DownloadPDFLink

Balance/MAX with MediaFast

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
MAX HD2 with MediaFastHW1-48.4.0DownloadPDFLink
MAX HD4 with MediaFastHW1-48.4.0DownloadPDFLink
MediaFast 200 HW1,38.4.0DownloadPDFLink
MediaFast 500HW1-28.4.0DownloadPDFLink
MediaFast 750HW18.4.0DownloadPDFLink

UBR Series

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
UBR LTEHW1-28.3.0DownloadPDFLink
UBR PlusHW18.4.0DownloadPDFLink

SpeedFusion Connect Relay

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
SpeedFusion Connect RelayHW18.4.0DownloadPDFPDF

FusionHub

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
FusionHubHW18.4.0DownloadPDFPDF

SpeedFusion Engine

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
SpeedFusion EngineHW1-28.3.0DownloadPDFLink
SpeedFusion Engine CamHW18.4.0DownloadPDFPDF

SD Switch

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
SD Switch 24-PortHW1-21.3.1DownloadPDFLink
SD Switch Rugged 16-PortHW11.3.1DownloadPDFLink
SD Switch Rugged 24-PortHW11.3.1DownloadPDFLink
SD Switch Rugged 8-PortHW11.3.1DownloadPDFLink
SD Switch, 48-PortHW11.3.1DownloadPDFLink

Surf SOHO

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
Surf SOHO HW28.3.0DownloadPDFLink
Surf SOHO HW16.3.5DownloadPDFPDF
Surf SOHO MK3HW18.3.0DownloadPDFLink

AP One / AP Pro

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
AP OneHW13.5.5DownloadPDFPDF
AP One 300MHW13.5.5DownloadPDFPDF
AP One AC Mini HW23.9.3DownloadPDFLink
AP One AC Mini HW13.6.3DownloadPDFPDF
AP One AXHW13.9.3DownloadPDFLink
AP One AX LiteHW13.9.3DownloadPDFLink
AP One Enterprise HW1-23.6.3DownloadPDFPDF
AP One Flex HW43.9.3DownloadPDFLink
AP One Flex HW2-33.6.3DownloadPDFPDF
AP One Flex HW13.5.5DownloadPDFPDF
AP One In-WallHW13.5.5DownloadPDFPDF
AP One Rugged HW23.9.3DownloadPDFLink
AP One Rugged HW13.6.3DownloadPDFPDF
AP One miniHW13.5.5DownloadPDFPDF
AP ProHW13.5.5DownloadPDFPDF
AP Pro ACHW13.6.3DownloadPDFPDF
AP Pro AXHW13.9.3DownloadPDFLink
AP Pro Duo (802.11n)HW13.5.5DownloadPDFPDF

AirProbe

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
AirProbe (11N)HW11.0.3DownloadPDF
AirProbe (AC2)HW11.0.3DownloadPDF
AirProbe (AC3)HW1-21.0.3DownloadPDF

Device Connector

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
Device Connector 300MHW11.0.30DownloadPDFPDF
Device Connector IP55 HW41.2.1DownloadPDFPDF
Device Connector IP55 HW2-31.2.1DownloadPDFPDF
Device Connector IP55 HW11.0.30DownloadPDFPDF
Device Connector RuggedHW11.2.1DownloadPDFPDF

Smart Reader

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
Smart ReaderHW11.2.0DownloadPDF

Surf On-The-Go

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
Surf On-The-GoHW2-31.1.1DownloadPDFPDF

SIM Injector

Note: If the SIM Injector is running firmware version 1.0.24 or older, you need to upgrade to the following 1.0.25 first before upgrading to 1.0.32.

ProductFirmware VersionDownload LinkRelease NotesUser Manual
SIM Injector1.1.130DownloadPDFPDF
SIM Injector1.1.115DownloadPDFPDF
SIM Injector1.1.103DownloadPDFPDF
SIM Injector1.0.25DownloadPDF

MAX Adapter

ProductFirmware VersionDownload LinkUser Manual
MAX Adapter2.2.5DownloadDownload

Supplementary Materials

Firmware Archive

Binaries and User Manuals
for Previous Firmware

InControl Appliance Installation Package & Guide
FusionHub Base
Package & Guide
Installation Guide
Miscellaneous
Downloads