Firmware Downloads

Access all firmware, manuals and supplementary materials from one place


Important Notices

  • For Transit 5G, please use Special Firmware 8.1.3s003 instead of this 8.1.3 GA firmware.
  • InControl must be enabled on PrimeCare devices to update software features such as SpeedFusion (Bonding, WAN Smoothing, Hot Failover).
  • Balance 20 Hardware Revision 1-6 will NOT be supported by further major firmware updates. They will receive Firmware 8.1.x maintenance releases as needed.
  • For the following models, the unit must be upgraded to Firmware 7.1.2 first before upgrading to 8.0.0 or above.
ProductHardware Revision
MAX BR1HW2-3
MAX BR1 IP67HW1
MAX BR1 MiniHW1-2
MAX BR1 ProHW2,4-5
MAX BR1 SlimHW1
MAX BR2HW2
SOHOHW2

  • PepVPN backward compatibility option is no longer available. By deprecating the old firmware versions, we now have a more secure handshake channel as the default setting, only TLS 1.2 will be accepted, no more TLS 1.0 and 1.1 for the old devices. Thus, if you are using devices running Firmware 6.1 or older, you will no longer be able to form PepVPN tunnels with those devices unless the firmware is updated.
  • Please note that the “High Application Compatibility” and “Normal Application Compatibility” settings in “Outbound Policy” have been deprecated. Both options still work, if you set up a Custom Outbound Policy, you cannot change them back.
  • Internet Explorer 11 is no longer supported by Web Admin.
  • Updated minimum version of supported browser: Mozilla Firefox 54, Google Chrome 51, Safari 10, Microsoft Edge 15

X Series

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
Balance 20XHW18.1.3DownloadPDFPDF
Balance 310XHW1-38.1.3DownloadPDFPDF
Balance 380XHW18.1.3DownloadPDFPDF
Balance 580XHW18.1.3DownloadPDFPDF
EPXHW18.1.3DownloadPDFPDF
MAX HD2 MBXHW1-48.1.3DownloadPDFPDF
MAX HD4 MBXHW1-48.1.3DownloadPDFPDF
PDXHW1-28.1.3DownloadPDFPDF
SDXHW1-28.1.3DownloadPDFPDF
SDX ProHW1-28.1.3DownloadPDFPDF

Balance

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
Balance 1350 HW28.1.3DownloadPDFPDF
Balance 1350 HW16.3.4DownloadPDFPDF
Balance 20HW1-88.1.3DownloadPDFPDF
Balance 20XHW18.1.3DownloadPDFPDF
Balance 210 HW4-58.1.3DownloadPDFPDF
Balance 210 HW2-38.1.3DownloadPDFPDF
Balance 2500HW18.1.3DownloadPDFPDF
Balance 30HW2-68.1.3DownloadPDFPDF
Balance 30 LTE HW38.1.3DownloadPDFPDF
Balance 30 LTE HW1-28.1.3DownloadPDFPDF
Balance 30 ProHW18.1.3DownloadPDFPDF
Balance 305 HW28.1.3DownloadPDFPDF
Balance 305 HW16.3.4DownloadPDFPDF
Balance 310 HW48.1.3DownloadPDFPDF
Balance 310 HW2-38.1.3DownloadPDFPDF
Balance 310 5GHW18.1.3DownloadPDFPDF
Balance 310 Fiber 5GHW18.1.3DownloadPDFPDF
Balance 310XHW1-38.1.3DownloadPDFPDF
Balance 380 HW68.1.3DownloadPDFPDF
Balance 380 HW3-56.3.4DownloadPDFPDF
Balance 380XHW18.1.3DownloadPDFPDF
Balance 50HW1-38.1.3DownloadPDFPDF
Balance 580 HW2-38.1.3DownloadPDFPDF
Balance 580 HW16.3.4DownloadPDFPDF
Balance 580XHW18.1.3DownloadPDFPDF
Balance 710 HW38.1.3DownloadPDFPDF
Balance 710 HW1-26.3.4DownloadPDFPDF
Balance OneHW1-38.1.3DownloadPDFPDF
Balance One CoreHW18.1.3DownloadPDFPDF
Balance TwoHW18.1.3DownloadPDFPDF

MAX

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
MAX 700 HW3-48.1.3DownloadPDFPDF
MAX 700 HW1-28.1.3DownloadPDFPDF
MAX BR1 HW2-38.1.3DownloadPDFPDF
MAX BR1 HW16.3.5DownloadPDFPDF
MAX BR1 ENTHW18.1.3DownloadPDFPDF
MAX BR1 ESNHW18.1.3DownloadPDFPDF
MAX BR1 IP55 HW48.1.3DownloadPDFPDF
MAX BR1 IP55 HW2-38.1.3DownloadPDFPDF
MAX BR1 IP55 HW16.3.5DownloadPDFPDF
MAX BR1 IP67HW18.1.3DownloadPDFPDF
MAX BR1 M2MHW1-38.1.3DownloadPDFPDF
MAX BR1 MK2 HW1-38.1.3DownloadPDFPDF
MAX BR1 MiniHW1-28.1.3DownloadPDFPDF
MAX BR1 Mini CoreHW1-28.1.3DownloadPDFPDF
MAX BR1 Pro HW38.1.3DownloadPDFPDF
MAX BR1 Pro HW2,4-68.1.3DownloadPDFPDF
MAX BR1 Pro HW16.3.5DownloadPDFPDF
MAX BR1 SlimHW18.1.3DownloadPDFPDF
MAX BR2 HW38.1.3DownloadPDFPDF
MAX BR2 HW28.1.3DownloadPDFPDF
MAX BR2 HW16.3.5DownloadPDFPDF
MAX BR2 IP55 HW2-38.1.3DownloadPDFPDF
MAX BR2 IP55 HW16.3.5DownloadPDFPDF
MAX HD1 DomeHW18.1.3DownloadPDFPDF
MAX HD2 HW5-68.1.3DownloadPDFPDF
MAX HD2 HW1-48.1.3DownloadPDFPDF
MAX HD2 DomeHW18.1.3DownloadPDFPDF
MAX HD2 IP67 HW2-48.1.3DownloadPDFPDF
MAX HD2 IP67 HW18.1.3DownloadPDFPDF
MAX HD2 MBXHW1-48.1.3DownloadPDFPDF
MAX HD2 MiniHW1-38.1.3DownloadPDFPDF
MAX HD2 with MediaFastHW1-38.1.3DownloadPDFPDF
MAX HD4HW1-58.1.3DownloadPDFPDF
MAX HD4 IP67HW18.1.3DownloadPDFPDF
MAX HD4 MBXHW1-48.1.3DownloadPDFPDF
MAX HD4 with MediaFastHW1-38.1.3DownloadPDFPDF
MAX HotspotHW18.1.3DownloadPDFPDF
MAX On-The-Go HW28.1.3DownloadPDFPDF
MAX On-The-Go HW16.3.5DownloadPDFPDF
MAX Transit (4G)HW1-38.1.3DownloadPDFPDF
MAX Transit 5GHW1-38.1.3s003DownloadPDFPDF
MAX Transit DuoHW1-38.1.3DownloadPDFPDF
MAX Transit MiniHW18.1.3DownloadPDFPDF

Balance/MAX with MediaFast

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
MAX HD2 with MediaFastHW1-38.1.3DownloadPDFPDF
MAX HD4 with MediaFastHW1-38.1.3DownloadPDFPDF
MediaFast 200 HW1,38.1.3DownloadPDFPDF
MediaFast 500HW1-28.1.3DownloadPDFPDF
MediaFast 750HW18.1.3DownloadPDFPDF

UBR Series

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
UBR LTEHW1-28.1.3DownloadPDFPDF

FusionHub

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
FusionHubHW18.1.3DownloadPDFPDF

SpeedFusion Engine

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
SpeedFusion EngineHW1-28.1.3DownloadPDFPDF
SpeedFusion Engine CamHW18.1.3DownloadPDFPDF

SD Switch

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
SD Switch 24-PortHW1-21.3.0DownloadPDFPDF
SD Switch Rugged 16-PortHW11.3.0DownloadPDFPDF
SD Switch Rugged 24-PortHW11.3.0DownloadPDFPDF
SD Switch Rugged 8-PortHW11.3.0DownloadPDFPDF
SD Switch, 48-PortHW11.3.0DownloadPDFPDF

Surf SOHO

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
Surf SOHO HW28.1.3DownloadPDFPDF
Surf SOHO HW16.3.5DownloadPDFPDF
Surf SOHO MK3HW18.1.3DownloadPDFPDF

AP One / AP Pro

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
AP OneHW13.5.5DownloadPDFPDF
AP One 300MHW13.5.5DownloadPDFPDF
AP One AC Mini HW23.9.0DownloadPDFPDF
AP One AC Mini HW13.6.2DownloadPDFPDF
AP One AXHW13.9.0DownloadPDFPDF
AP One AX LiteHW13.9.0DownloadPDFPDF
AP One Enterprise HW1-23.6.2DownloadPDFPDF
AP One Flex HW43.9.0DownloadPDFPDF
AP One Flex HW2-33.6.2DownloadPDFPDF
AP One Flex HW13.5.5DownloadPDFPDF
AP One In-WallHW13.5.5DownloadPDFPDF
AP One Rugged HW13.6.2DownloadPDFPDF
AP One miniHW13.5.5DownloadPDFPDF
AP ProHW13.5.5DownloadPDFPDF
AP Pro ACHW13.6.2DownloadPDFPDF
AP Pro DuoHW13.5.5DownloadPDFPDF

AirProbe

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
AirProbe (11N)HW11.0.3DownloadPDF
AirProbe (AC2)HW11.0.3DownloadPDF
AirProbe (AC3)HW1-21.0.3DownloadPDF

Device Connector

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
Device Connector 300MHW11.0.30DownloadPDFPDF
Device Connector IP55 HW21.1.1DownloadPDFPDF
Device Connector IP55 HW11.0.30DownloadPDFPDF
Device Connector RuggedHW11.1.1DownloadPDFPDF

Smart Reader

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
Smart ReaderHW11.2.0DownloadPDF

Surf On-The-Go

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
Surf On-The-GoHW2-31.1.1DownloadPDFPDF

SIM Injector

Note: If the SIM Injector is running firmware version 1.0.24 or older, you need to upgrade to the following 1.0.25 first before upgrading to 1.0.32.

ProductFirmware VersionDownload Link
SIM Injector1.1.83Download
SIM Injector1.0.25Download

MAX Adapter

ProductFirmware VersionDownload LinkUser Manual
MAX Adapter2.1.0DownloadDownload

Supplementary Materials