Firmware Downloads
Access all firmware, manuals and supplementary materials from one place
Important Notices
- InControl must be enabled on PrimeCare devices to update software features such as SpeedFusion (Bonding, WAN Smoothing, Hot Failover).
- Balance 20 Hardware Revision 1-6 will NOT be supported by further major firmware updates. They will receive Firmware 8.1.x maintenance releases as needed.
- For the following models, the unit must be upgraded to Firmware 7.1.2 first before upgrading to 8.0.0 or above.
| Product | Hardware Revision |
|---|---|
| MAX BR1 | HW2-3 |
| MAX BR1 IP67 | HW1 |
| MAX BR1 Mini | HW1-2 |
| MAX BR1 Pro | HW2,4-5 |
| MAX BR1 Slim | HW1 |
| MAX BR2 | HW2 |
| SOHO | HW2 |
- PepVPN backward compatibility option is no longer available. By deprecating the old firmware versions, we now have a more secure handshake channel as the default setting, only TLS 1.2 will be accepted, and no more TLS 1.0 and 1.1 for the old devices. Thus, if you are using devices running Firmware 6.1 or older, you will no longer be able to form PepVPN tunnels with those devices unless the firmware is updated.
X Series
| Product | Hardware Revision | Firmware Version | Download Link | Release Notes | User Manual |
|---|---|---|---|---|---|
| Balance 20X | HW1-3 | 8.2.1 | Download | ||
| Balance 310X | HW1-4 | 8.2.1 | Download | ||
| Balance 380X | HW1 | 8.2.1 | Download | ||
| Balance 580X | HW1 | 8.2.1 | Download | ||
| EPX | HW1 | 8.2.1 | Download | ||
| MAX HD2 MBX | HW1-4 | 8.2.1 | Download | ||
| MAX HD4 MBX | HW1-4 | 8.2.1 | Download | ||
| MAX MBX Mini | HW1 | 8.2.1 | Download | ||
| PDX | HW1-2 | 8.2.1 | Download | ||
| SDX | HW1-3 | 8.2.1 | Download | ||
| SDX Pro | HW1-2 | 8.2.1 | Download |
Balance
| Product | Hardware Revision | Firmware Version | Download Link | Release Notes | User Manual |
|---|---|---|---|---|---|
| Balance 1350 | HW2 | 8.2.1 | Download | ||
| Balance 1350 | HW1 | 6.3.4 | Download | ||
| Balance 20 | HW7-8 | 8.2.1 | Download | ||
| Balance 20X | HW1-3 | 8.2.1 | Download | ||
| Balance 210 | HW4-5 | 8.2.1 | Download | ||
| Balance 210 | HW2-3 | 8.2.1 | Download | ||
| Balance 2500 | HW1 | 8.2.1 | Download | ||
| Balance 30 | HW2-6 | 8.1.3 | Download | ||
| Balance 30 LTE | HW3 | 8.2.1 | Download | ||
| Balance 30 LTE | HW1-2 | 8.2.1 | Download | ||
| Balance 30 Pro | HW1 | 8.2.1 | Download | ||
| Balance 305 | HW2 | 8.2.1 | Download | ||
| Balance 305 | HW1 | 6.3.4 | Download | ||
| Balance 310 | HW4 | 8.2.1 | Download | ||
| Balance 310 | HW2-3 | 8.2.1 | Download | ||
| Balance 310 5G | HW1-2 | 8.2.1 | Download | ||
| Balance 310 Fiber 5G | HW1-2 | 8.2.1 | Download | ||
| Balance 310X | HW1-4 | 8.2.1 | Download | ||
| Balance 380 | HW6 | 8.2.1 | Download | ||
| Balance 380 | HW3-5 | 6.3.4 | Download | ||
| Balance 380X | HW1 | 8.2.1 | Download | ||
| Balance 50 | HW1-3 | 8.2.1 | Download | ||
| Balance 580 | HW2-3 | 8.2.1 | Download | ||
| Balance 580 | HW1 | 6.3.4 | Download | ||
| Balance 580X | HW1 | 8.2.1 | Download | ||
| Balance 710 | HW3 | 8.2.1 | Download | ||
| Balance 710 | HW1-2 | 6.3.4 | Download | ||
| Balance One | HW1-3 | 8.2.1 | Download | ||
| Balance One Core | HW1 | 8.2.1 | Download | ||
| Balance Two | HW1 | 8.2.1 | Download |
MAX
| Product | Hardware Revision | Firmware Version | Download Link | Release Notes | User Manual |
|---|---|---|---|---|---|
| MAX 700 | HW3-4 | 8.2.1 | Download | ||
| MAX 700 | HW1-2 | 8.2.1 | Download | ||
| MAX BR1 | HW2-3 | 8.2.1 | Download | ||
| MAX BR1 | HW1 | 6.3.5 | Download | ||
| MAX BR1 ENT | HW1-2 | 8.2.1 | Download | ||
| MAX BR1 ESN | HW1 | 8.2.1 | Download | ||
| MAX BR1 IP55 | HW4 | 8.2.1 | Download | ||
| MAX BR1 IP55 | HW2-3 | 8.2.1 | Download | ||
| MAX BR1 IP55 | HW1 | 6.3.5 | Download | ||
| MAX BR1 IP67 | HW1 | 8.2.1 | Download | ||
| MAX BR1 M2M | HW1-3 | 8.2.1 | Download | ||
| MAX BR1 MK2 | HW1-3 | 8.2.1 | Download | ||
| MAX BR1 Mini | HW3 | 8.2.1 | Download | ||
| MAX BR1 Mini | HW1-2 | 8.2.1 | Download | ||
| MAX BR1 Mini Core | HW1-2 | 8.2.1 | Download | ||
| MAX BR1 Pro | HW7 | 8.2.1 | Download | ||
| MAX BR1 Pro | HW3 | 8.2.1 | Download | ||
| MAX BR1 Pro | HW2,4-6 | 8.2.1 | Download | ||
| MAX BR1 Pro | HW1 | 6.3.5 | Download | ||
| MAX BR1 Pro 5G | HW1 | 8.2.1 | Download | ||
| MAX BR1 Slim | HW1 | 8.2.1 | Download | ||
| MAX BR2 | HW3 | 8.2.1 | Download | ||
| MAX BR2 | HW2 | 8.2.1 | Download | ||
| MAX BR2 | HW1 | 6.3.5 | Download | ||
| MAX BR2 IP55 | HW2-3 | 8.2.1 | Download | ||
| MAX BR2 IP55 | HW1 | 6.3.5 | Download | ||
| MAX BR2 Pro | HW4 | 8.2.1 | Download | ||
| MAX HD1 Dome | HW1 | 8.2.1 | Download | ||
| MAX HD1 Dome Pro | HW1 | 8.2.1 | Download | ||
| MAX HD2 | HW5-6 | 8.2.1 | Download | ||
| MAX HD2 | HW1-4 | 8.2.1 | Download | ||
| MAX HD2 Dome | HW1 | 8.2.1 | Download | ||
| MAX HD2 IP67 | HW2-5 | 8.2.1 | Download | ||
| MAX HD2 IP67 | HW1 | 8.2.1 | Download | ||
| MAX HD2 MBX | HW1-4 | 8.2.1 | Download | ||
| MAX HD2 Mini | HW1-4 | 8.2.1 | Download | ||
| MAX HD2 with MediaFast | HW1-4 | 8.2.1 | Download | ||
| MAX HD4 | HW1-5 | 8.2.1 | Download | ||
| MAX HD4 IP67 | HW1 | 8.2.1 | Download | ||
| MAX HD4 MBX | HW1-4 | 8.2.1 | Download | ||
| MAX HD4 with MediaFast | HW1-4 | 8.2.1 | Download | ||
| MAX Hotspot | HW1 | 8.2.1 | Download | ||
| MAX MBX Mini | HW1 | 8.2.1 | Download | ||
| MAX On-The-Go | HW2 | 8.2.1 | Download | ||
| MAX On-The-Go | HW1 | 6.3.5 | Download | ||
| MAX Transit | HW1-3 | 8.2.1 | Download | ||
| MAX Transit 5G | HW2-3 | 8.2.1 | Download | ||
| MAX Transit Core | HW1 | 8.2.1 | Download | ||
| MAX Transit Duo | HW1-3 | 8.2.1 | Download | ||
| MAX Transit Mini | HW1 | 8.2.1 | Download | ||
| MAX Transit Pro | HW1 | 8.2.1 | Download | ||
| MAX Transit Pro E | HW1 | 8.2.1 | Download |
Balance/MAX with MediaFast
| Product | Hardware Revision | Firmware Version | Download Link | Release Notes | User Manual |
|---|---|---|---|---|---|
| MAX HD2 with MediaFast | HW1-4 | 8.2.1 | Download | ||
| MAX HD4 with MediaFast | HW1-4 | 8.2.1 | Download | ||
| MediaFast 200 | HW1,3 | 8.2.1 | Download | ||
| MediaFast 500 | HW1-2 | 8.2.1 | Download | ||
| MediaFast 750 | HW1 | 8.2.1 | Download |
UBR Series
| Product | Hardware Revision | Firmware Version | Download Link | Release Notes | User Manual |
|---|---|---|---|---|---|
| UBR LTE | HW1-2 | 8.2.1 | Download |
FusionHub
| Product | Hardware Revision | Firmware Version | Download Link | Release Notes | User Manual |
|---|---|---|---|---|---|
| FusionHub | HW1 | 8.2.1 | Download |
SpeedFusion Engine
| Product | Hardware Revision | Firmware Version | Download Link | Release Notes | User Manual |
|---|---|---|---|---|---|
| SpeedFusion Engine | HW1-2 | 8.2.1 | Download | ||
| SpeedFusion Engine Cam | HW1 | 8.2.1 | Download |
SD Switch
| Product | Hardware Revision | Firmware Version | Download Link | Release Notes | User Manual |
|---|---|---|---|---|---|
| SD Switch 24-Port | HW1-2 | 1.3.0 | Download | ||
| SD Switch Rugged 16-Port | HW1 | 1.3.0 | Download | ||
| SD Switch Rugged 24-Port | HW1 | 1.3.0 | Download | ||
| SD Switch Rugged 8-Port | HW1 | 1.3.0 | Download | ||
| SD Switch, 48-Port | HW1 | 1.3.0 | Download |
Surf SOHO
| Product | Hardware Revision | Firmware Version | Download Link | Release Notes | User Manual |
|---|---|---|---|---|---|
| Surf SOHO | HW2 | 8.2.1 | Download | ||
| Surf SOHO | HW1 | 6.3.5 | Download | ||
| Surf SOHO MK3 | HW1 | 8.2.1 | Download |
AP One / AP Pro
| Product | Hardware Revision | Firmware Version | Download Link | Release Notes | User Manual |
|---|---|---|---|---|---|
| AP One | HW1 | 3.5.5 | Download | ||
| AP One 300M | HW1 | 3.5.5 | Download | ||
| AP One AC Mini | HW2 | 3.9.1 | Download | ||
| AP One AC Mini | HW1 | 3.6.3 | Download | ||
| AP One AX | HW1 | 3.9.1 | Download | ||
| AP One AX Lite | HW1 | 3.9.1 | Download | ||
| AP One Enterprise | HW1-2 | 3.6.3 | Download | ||
| AP One Flex | HW4 | 3.9.1 | Download | ||
| AP One Flex | HW2-3 | 3.6.3 | Download | ||
| AP One Flex | HW1 | 3.5.5 | Download | ||
| AP One In-Wall | HW1 | 3.5.5 | Download | ||
| AP One Rugged | HW1 | 3.6.3 | Download | ||
| AP One mini | HW1 | 3.5.5 | Download | ||
| AP Pro | HW1 | 3.5.5 | Download | ||
| AP Pro AC | HW1 | 3.6.3 | Download | ||
| AP Pro Duo (802.11n) | HW1 | 3.5.5 | Download |
AirProbe
| Product | Hardware Revision | Firmware Version | Download Link | Release Notes | User Manual |
|---|---|---|---|---|---|
| AirProbe (11N) | HW1 | 1.0.3 | Download | ||
| AirProbe (AC2) | HW1 | 1.0.3 | Download | ||
| AirProbe (AC3) | HW1-2 | 1.0.3 | Download |
Device Connector
| Product | Hardware Revision | Firmware Version | Download Link | Release Notes | User Manual |
|---|---|---|---|---|---|
| Device Connector 300M | HW1 | 1.0.30 | Download | ||
| Device Connector IP55 | HW4 | 1.2.0 | Download | ||
| Device Connector IP55 | HW2 | 1.1.1 | Download | ||
| Device Connector IP55 | HW1 | 1.0.30 | Download | ||
| Device Connector Rugged | HW1 | 1.1.1 | Download |
Smart Reader
| Product | Hardware Revision | Firmware Version | Download Link | Release Notes | User Manual |
|---|---|---|---|---|---|
| Smart Reader | HW1 | 1.2.0 | Download |
Surf On-The-Go
| Product | Hardware Revision | Firmware Version | Download Link | Release Notes | User Manual |
|---|---|---|---|---|---|
| Surf On-The-Go | HW2-3 | 1.1.1 | Download |
SIM Injector
Note: If the SIM Injector is running firmware version 1.0.24 or older, you need to upgrade to the following 1.0.25 first before upgrading to 1.0.32.
| Product | Firmware Version | Download Link | Release Notes | User Manual |
|---|---|---|---|---|
| SIM Injector | 1.1.103 | Download | ||
| SIM Injector | 1.0.25 | Download |
MAX Adapter
| Product | Firmware Version | Download Link | User Manual |
|---|---|---|---|
| MAX Adapter | 2.2.0 | Download | Download |
