EssentialCare
Enjoy peace of mind when you buy EssentialCare for your Peplink hardware.
Every device comes with a one-year limited EssentialCare coverage.
| EssentialCare | EssentialCare+ | PrimeCare | PrimeCare+ | |
|---|---|---|---|---|
| InControl Cloud Management | ![](https://www.peplink.com/wp-content/uploads/2023/01/EC-Dot.svg") |
 |
 |
|
| Hardware Warranty | Standard RMA |
Advance Hardware Replacement RMA |
Standard RMA |
Advance Hardware Replacement RMA |
| Firmware Upgrades | |
|
|
|
| Technical Support | Support Ticket (8×5) |
Support Ticket (24×7) |
Support Ticket (8×5) |
Support Ticket (24×7) |
| FusionHub Peers | SpeedFusion Bonding | PrimeCare Features | Licenced Separately |
Licenced Separately |
 |
|
| SpeedFusion Connect & InTouch | |
|
|
|
| Available for | All Peplink products (except PrimeCare models, antenna & accessories) |
All Peplink products (except PrimeCare models, antenna & accessories) |
PrimeCare Models with SKU ending with -PRM |
PrimeCare Models with SKU ending with -PRM |
| SKU | ECP- |
PRM- |
PCP- |
PrimeCare devices, if applicable
Hardware Coverage
EssentialCare covers your device against manufacturing defects, ensuring peace of mind when you need it most.
Need advanced hardware replacement? Choose EssentialCare+ and we’ll ship you a replacement device before you send us the defective unit to minimize any connectivity downtime.
InControl 2
Peplink’s very own SD-WAN management cloud. Use it to build and push complex network topologies to devices in minutes. Review the health of your network and remotely make configuration changes as needed, and more.
Software Support
EssentialCare offers 8×5 support, giving you direct access to our support team.
Prefer 24×7 support? Choose EssentialCare+
SpeedFusion Connect
The service that offers connectivity resilience through seamlessly filling in outages with cellular. No more outages and unstable connectivity with SpeedFusion Connect.
InTouch
Remotely manage your devices with Peplink’s zero-touch remote network management solution. Eliminating the need for traditional expensive OOBM or VPN licensing and infrastructure overheads.
Renew Anytime!
Peplink has just made it easier for you to get your devices covered. Pass your diagnostic report and you’re set!
Peplink eStore
Peplink Authorized Reseller