F A Q

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    Is the MAX BR1 Mini suitable for me?

     

     

    Q. What is this product best for?

     

    This router is a small form-factor device that is optimally suited for M2M/IoT or mobile applications but which can also serve as a convenient full-featured router for higher bandwidth applications. Some customers use them in their homes.

     

    Q. Is it suitable for mobile use?

     

    Certainly! It is suitable for mobile use with a steel case and is quite rugged. It can tolerate ambient temperatures from -40 oF to +149 oF; it has been tested for shock and vibration resistance and is approved for railroad applications as well. There is even a Class 1, Div 2, mounting kit available (ACW-749).

     

    Q. Is this router compatible with Verizon?

     

    Certainly. Actually, it can be used with all carriers in the USA! This includes prepaid plans and MVNOs as well.

     

    Q. Does it use a LTE (Cat 4) or LTEA (Cat 6) modem?

     

    Either – it depends on which model is purchased.

     

    Q. Is a data sheet available for this product?

     

    Absolutely! Look here.

     

     

    What is included in the MAX BR1 Mini?

     

     

    Q. Are antennas included?

     

    Yes, there are two 2dBi cellular antennas, a GPS antenna, and one 2.4GHz Wi-Fi antenna. All are removable so that other antennas (e.g., vehicle-mounted) can be deployed if necessary.

     

    Q. Does the BR1 Mini LTE or LTEA include a warranty?

     

    Yes, it comes with a one-year warranty which is extendable on a year-by-year basis. Those can be purchased from the buyer’s Peplink Partner or directly from the Peplink eStore at the time of the sale or thereafter.

    BR1 Mini LTE BR1 Mini LTEA
    EssentialCare [1-Year | 2-Year] [1-Year | 2-Year]
    TotalCare [1-Year | 3-Year] [1-Year | 3-Year]

     

    If the router is found to be defective, an RMA is issued and the device is replaced in its entirety. Peplink stands behind its products.

     

    Q. Does this product include Wi-Fi-as-WAN?

     

    Not “out of the box.” An optional license (MAX-BR1-MINI-LC-FS) is available at a nominal cost which enables Wi-Fi-as-WAN and the ethernet WAN port. The intent is to keep the acquisition cost down and permit the owner to add features if/when needed.

     

    Q. Does the BR1 Mini employ Peplink’s SpeedFusion technology?

     

    No. PepVPN is included but SpeedFusion is not. However, one can purchase a license to use SpeedFusion Cloud – Peplink’s proprietary cloud solution. This permits the user to use much of this technology without having to purchase the equipment at an associated endpoint.

     

     

    Licenses and Accessories

     

     

    Q. Where can I get the MAX-BR1-MINI-LC-FS license?

     

    The easiest place to get the license is from the Peplink Partner that the router was purchased from. Or, you can go to https://estore.peplink.com/.

     

    Q. Can the router be powered via PoE?

     

    Yes, an inexpensive passive PoE injector (ACW-102) is available.

     

    Q. Can the BR1 Mini be remotely managed?

     

    Yes. The product comes with a one-year subscription to InControl2 (IC2). IC2 can be extended beyond one year for a nominal cost (ICS-012 or ICS-024). Alternatively, IC2 also comes with the purchase of EssentialCare or TotalCare plans.

     

    Q. I understand the BR1 Mini can serve as a VPN client – so as to protect the equipment behind the router. Correct?

     

    Yes. An inexpensive license will enable OpenVPN WAN (LIC-OPN-WAN).

     

    Q. It seems like there are a lot of options here. This could become very expensive!

     

    Peplink’s intent with this product is to allow the buyer to acquire the router at a very reasonable cost and add only those options that are found to be necessary. These options may vary over the period of ownership, so rather than “include everything”, the owner is able to “pick and choose” and enable only the needed features.
    Example: Many users do not need VPN WAN. Should it be included and thus raise the cost of the product for all owners?

     

     

    Using the MAX BR1 Mini

     

     

    Q. I see the unit has two SIM slots. Can they be used simultaneously?

     

    The BR1 Mini has a single modem with redundant SIM slots. You can load two SIMs and switch between them but only one can be used at a time. (Peplink has other products which include two or more modems.)

     

    Q. What size should the SIMs be?

     

    Peplink routers use Mini-SIMs (2FF). If you have SIMs of a smaller size, adapters are available.

     

    Q. What voltage is required?

     

    The router is furnished with an AC plug-in-wall power supply. However, the owner can supply the router with 12-28V via either the header (terminal block) or the coaxial jack on the front panel. (The jack is non-proprietary and plugs are commonly available.) The two power inputs can be used simultaneously for redundancy.

     

     

    What can I do if I need support?

     

     

    Q. Does Peplink offer support for this product? What if I have difficulties setting it up?

     

    First, Peplink Partners have an obligation to support the products they sell. In addition, Peplink has an excellent and very active forum at forum.peplink.com. Among the regular forum participants are Peplink Partners, Peplink employees, and many very knowledgeable users. Generally, folks with questions get answers rather quickly. In the unlikely event of a suspected hardware or firmware issue, one can enter a ticket with Peplink directly (support ticket system). In the latter case, one will receive attention from some of the best engineers on the planet! Peplink supports its owners like no other manufacturer of similar equipment.

  •  

    Is the Surf SOHO suitable for me?

     

     

    Q. For what application is this product best?

     

    This router is a versatile product that was originally targeted towards home office users and small office environments. However, since that time, usage has expanded a bit – mainly to home “power users” whose requirements exceed the capabilities of competitive products.

     

    Q. How fast is this device?

     

    The router is rated at 120Mb/sec throughput. A complete Spec Sheet is here.

     

    Q. How many ways can it connect to the Internet?

     

    Ethernet, cellular and Wi-Fi-as-WAN. Ethernet connection is probably the most commonly used internet connection format. However, the SOHO can be easily configured to serve as a Wi-Fi client by “attaching” to Wi-Fi owned by hotels, campgrounds and the like. The USB port on the front of the router can be used as a connection point for a USB cellular MODEM or an inexpensive USB-ethernet adapter (show tested Compatible MODEMS) and the ethernet adapters which have been tested are discussed here.

     

    Q. How many concurrent connections can the router make to the internet?

     

    Many users use the SOHO as a single WAN router but the SOHO supports up to 3x WAN connections. This allows the SOHO to utilize Peplink’s innovative SpeedFusion Cloud. The SpeedFusion Cloud is a low-cost VPN with game-changing technology such as Forward Error Correction and WAN Smoothing. To learn more about SpeedFusion Cloud and its amazing technology, click here.

     

     

    What is included in the Surf SOHO?

     

     

    Q. What’s in the box?

     

    Along with the router, there are three 2.4/5GHz wi-fi antennas and a wall plug-in power supply.

     

    Q. Is a warranty included with this product

     

    Yes. It comes with a one-year warranty which is extendable on a year-by-year basis (EssentialCare 1-Year2-Year). Those can be purchased from our Certified Partners or directly from the Peplink eStore at the time of the sale or thereafter.

     

    Q. Does Peplink charge for firmware upgrades?

     

    No (unlike some of our competitors)! Peplink’s firmware upgrades are free and the current firmware and associated documentation can be found here.

     

    Q. Does the Surf SOHO employ Peplink’s SpeedFusion technology or PepVPN?

     

    PepVPN is included in all products. In addition, the SOHO can use SpeedFusion with Peplink’s optional SpeedFusion Cloud license.

     

    Q. Why would one use PepVPN?

     

    PepVPN is a capability that is built-in to the Pepwave SOHO. It permits the user to construct a VPN tunnel between Peplink devices. This tunnel may be unencrypted, or more commonly, encrypted with AES256. Here’s an example of one such common use. Suppose one has a SOHO at home and a Peplink Balance series router at work or a second home. One can establish a “nailed up” connection between the two locations, thus allowing access to the resources from one location to the other. (Either a Layer 2 or Layer 3 tunnel may be constructed, with the latter being more common.)

     

     

    Using the Surf SOHO

     

     

    Q. Can it isolate IoT devices from computers used for work?

     

    Yes, and this is an increasingly important feature as more and more people work from home. Multiple VLANs can be established and the user has control as to whether traffic is permitted to flow between them. This can also be accomplished on a “port basis”. Also, partition can be effectively established between various types of devices – and users. (We have other products which include two or more modems.)

     

    Q. I see there are three antenna connectors on the SOHO and three antennas are supplied. Are all three antennas needed?

     

    The SOHO uses MIMO (multiple in-multiple out) technology to maximize Wi-Fi throughput and performance. We recommend that all three antennas be connected to the jacks.

     

    Q. Can the SOHO be remotely managed?

     

    Yes, the SOHO can be remotely managed by InControl 2 (IC2) and it comes with a 1-year subscription as well. IC2 can be extended beyond one year for a nominal cost. ([1-year|2-year] Subscription). IC2 also comes with the purchase of EssentialCare.

     

    Q. Is a means for VPN servers provided?

     

    Certainly. The user has the option of using L2TP or OpenVPN.

     

    Q. How do I set up wi-fi mesh?

     

    You can set up Wi-Fi mesh by following this explanation.

     

     

    Licenses and Accessories

     

     

    How can I purchase a license for SpeedFusion Cloud?

     

    Easy. Look here!

     

    Q. What if one needs more than two PepVPNs?

     

    The SOHO has the capability to support two PepVPNs built-in. This capability can be extended to five PepVPNs by adding a license (PVN-LC-05) which can be purchased in our eStore, or from our Certified Partners.

     

    Q. Can it connect to an OpenVPN server run by a commercial VPN provider (ExpressVPN, ProtonVPN,etc)?

     

    Yes. An inexpensive license (LIC-OPN-WAN) will enable OpenVPN client software.

     

    Q. It seems like there are a lot of options here. This could become very expensive!

     

    We want buyers to acquire the router at a very reasonable cost and only add those options – if any – that are found to be necessary to meet the buyer’s objectives. Many owners find that the optional licenses are not necessary at all.

     

     

    What can I do if I need support?

     

     

    Q. Does Peplink offer support for this product? What if I have difficulties setting it up?

     

    First, Peplink Partners have an obligation to support the products they sell. In addition, Peplink has an excellent and very active forum. Among the regular forum participants are Peplink Partners, Peplink employees and many very knowledgeable users. Generally, folks with questions get answers rather quickly. In the unlikely event of a suspected hardware or firmware issue, one can enter a support ticket with Peplink directly. In the latter case, one will receive attention from some of the best engineers on the planet! Peplink supports its owners like no other manufacturer of similar equipment.

  • Software Primer: InControl

     

    Q. How can I register my device with InControl 2?

     

    You can register your device by signing up for an InControl 2 account.

     

    Q. I purchased my device through a reseller. Can I register it with InControl 2 or must my reseller register on my behalf?

     

    You can register by signing up for an InControl 2 account and adding your devices.

     

    Q. My device is already registered on the previous version of InControl. Do I need to register it again to use InControl 2?

     

    Yes. The new version is completely separate from the old. If you have a large number of devices to migrate, open a ticket with Peplink support. We will do our best to help.

     

    Q. How much does InControl 2 cost?

     

    If your devices are in-warranty running Firmware 6.1 and above (or Firmware 3.4.1 and above for AP One), InControl 2 is free of charge. For out-of-warranty devices, 1-year and 2-year InControl 2 subscriptions are also available for selective devices on our online cart. InControl 2 subscription includes access to InControl 2 and firmware upgrades. They do not include warranty protection.

     

    Q. I have added my device, but InControl 2 shows it as offline. It isn’t. What gives?

     

    InControl 2 will show an online device as inactive if it is out of warranty and without InControl 2 subscription. If you actually have an InControl 2 subscription, try performing a ping test from your device to ac1.peplink.com. If you succeed, and the device does not appear online on InControl 2, you can reach out to our friendly and active user forums.

     

    Q. What do each of the different user roles mean?

     

    1. Dashboard Viewer. These users can only view the organization dashboard. Useful for publicly accessible accounts.
    2. Group Viewer. These users can read information for the specified group, but cannot make changes.
    3. Group Administrator. These users can access the specified group, reading and making changes.
    4. Organization Viewer. These users can read information for the entire organization, but cannot make changes.
    5. Organization Administrator. These users can access the entire organization, reading and making changes.

     

    Q. What happens to my data after my InControl 2 subscription expires?

     

    Although your device won’t appear online after expiration, you will still be able to access your previous device reports.

     

    Q. How do I configure my firewall such that InControl 2 traffic can make it through?

     

    Please enable traffic for udp port 5246 and tcp port 443.