F A Q

ProductProduct SeriesFAQ Download
Balance 20Balance SeriesDownload
Balance 20XBalance SeriesDownload
Balance 310 5GBalance SeriesDownload
Balance 310X 5GBalance SeriesDownload
Balance 310 Fiber 5GBalance SeriesDownload
IoT 20GAntennasDownload
Maritime 10AntennasDownload
Maritime 20GAntennasDownload
Maritime 40GAntennasDownload
MAX AdapterMAX SeriesDownload
MAX Adapter 5GMAX SeriesDownload
MAX BR1 MiniMAX BR SeriesDownload
MAX BR1 Mini (HW3)MAX BR SeriesDownload
MAX HD1 Dome ProMAX HD SeriesDownload
Surf SOHOSOHO SeriesDownload
Balance 380X / 580XBalance SeriesDownload
MAX TransitMAX Transit SeriesDownload
UBR LTEUBR SeriesDownload
UBR PlusUBR SeriesDownload
MAX Transit DuoMAX Transit SeriesDownload
MAX Transit ProMAX Transit SeriesDownload
MAX Transit MiniMAX Transit SeriesDownload
MBX Mini5G SeriesDownload
5G 5G SeriesDownload
MAX BR1 ClassicMAX BR SeriesDownload
MAX BR1 MK2MAX BR SeriesDownload
MAX Transit CoreMAX Transit SeriesDownload
MAX Transit Pro EMAX Transit SeriesDownload
MAX BR1 Pro CAT-20MAX BR SeriesDownload
MAX BR1 Pro 5GMAX BR SeriesDownload
MAX BR2 ProMAX BR SeriesDownload
Balance TwoBalance SeriesDownload
Premium Deck MountAntennasDownload
US Wireless CarrierDownload
AP One AXAP One SeriesDownload
AP One AX LiteAP One SeriesDownload
AP One AC MiniAP One SeriesDownload
AP One RuggedAP One SeriesDownload
MBX 5GX SeriesDownload
EPXX SeriesDownload
SDX ProX SeriesDownload
SDXX SeriesDownload
  • Software Primer: InControl

     

    Q. How can I register my device with InControl 2?

     

    You can register your device by signing up for an InControl 2 account.

     

    Q. I purchased my device through a reseller. Can I register it with InControl 2 or must my reseller register on my behalf?

     

    You can register by signing up for an InControl 2 account and adding your devices.

     

    Q. My device is already registered on the previous version of InControl. Do I need to register it again to use InControl 2?

     

    Yes. The new version is completely separate from the old. If you have a large number of devices to migrate, open a ticket with Peplink support. We will do our best to help.

     

    Q. How much does InControl 2 cost?

     

    If your devices are in-warranty running Firmware 6.1 and above (or Firmware 3.4.1 and above for AP One), InControl 2 is free of charge. For out-of-warranty devices, 1-year and 2-year InControl 2 subscriptions are also available for selective devices on our online cart. InControl 2 subscription includes access to InControl 2 and firmware upgrades. They do not include warranty protection.

     

    Q. I have added my device, but InControl 2 shows it as offline. It isn’t. What gives?

     

    InControl 2 will show an online device as inactive if it is out of warranty and without InControl 2 subscription. If you actually have an InControl 2 subscription, try performing a ping test from your device to ac1.peplink.com. If you succeed, and the device does not appear online on InControl 2, you can reach out to our friendly and active user forums.

     

    Q. What do each of the different user roles mean?

     

    1. Dashboard Viewer. These users can only view the organization dashboard. Useful for publicly accessible accounts.
    2. Group Viewer. These users can read information for the specified group, but cannot make changes.
    3. Group Administrator. These users can access the specified group, reading and making changes.
    4. Organization Viewer. These users can read information for the entire organization, but cannot make changes.
    5. Organization Administrator. These users can access the entire organization, reading and making changes.

     

    Q. What happens to my data after my InControl 2 subscription expires?

     

    Although your device won’t appear online after expiration, you will still be able to access your previous device reports.

     

    Q. How do I configure my firewall such that InControl 2 traffic can make it through?

     

    Please enable traffic for udp port 5246 and tcp port 443.