|Product||Product Series||FAQ Download|
|Balance 20||Balance Series||Download|
|Balance 20X||Balance Series||Download|
|Balance 2500 EC||Balance Series||Download|
|Balance 310 5G||Balance Series||Download|
|Balance 310X 5G||Balance Series||Download|
|Balance 310 Fiber 5G||Balance Series||Download|
|MAX Adapter||MAX Series||Download|
|MAX Adapter 5G||MAX Series||Download|
|MAX BR1 Mini||MAX BR Series||Download|
|MAX BR1 Mini (HW3)||MAX BR Series||Download|
|MAX HD1 Dome Pro||MAX HD Series||Download|
|Surf SOHO||SOHO Series||Download|
|Balance 380X / 580X||Balance Series||Download|
|MAX Transit||MAX Transit Series||Download|
|UBR LTE||UBR Series||Download|
|UBR Plus||UBR Series||Download|
|MAX Transit Duo||MAX Transit Series||Download|
|MAX Transit Pro||MAX Transit Series||Download|
|MAX Transit Mini||MAX Transit Series||Download|
|MBX Mini||5G Series||Download|
|MAX BR1 Classic||MAX BR Series||Download|
|MAX BR1 MK2||MAX BR Series||Download|
|MAX Transit Core||MAX Transit Series||Download|
|MAX Transit Pro E||MAX Transit Series||Download|
|MAX BR1 Pro CAT-20||MAX BR Series||Download|
|MAX BR1 Pro 5G||MAX BR Series||Download|
|MAX BR2 Pro||MAX BR Series||Download|
|Balance Two||Balance Series||Download|
|Premium Deck Mount||Antennas||Download|
|US Wireless Carrier||Download|
|AP One AX||AP One Series||Download|
|AP One AX Lite||AP One Series||Download|
|AP One AC Mini||AP One Series||Download|
|AP One Rugged||AP One Series||Download|
|AP Pro AX||AP Pro Series||Download|
|MBX 5G||X Series||Download|
|SDX Pro||X Series||Download|
Q. How can I register my device with InControl 2?
You can register your device by signing up for an InControl 2 account.
Q. I purchased my device through a reseller. Can I register it with InControl 2 or must my reseller register on my behalf?
You can register by signing up for an InControl 2 account and adding your devices.
Q. My device is already registered on the previous version of InControl. Do I need to register it again to use InControl 2?
Yes. The new version is completely separate from the old. If you have a large number of devices to migrate, open a ticket with Peplink support. We will do our best to help.
Q. How much does InControl 2 cost?
If your devices are in-warranty running Firmware 6.1 and above (or Firmware 3.4.1 and above for AP One), InControl 2 is free of charge. For out-of-warranty devices, 1-year and 2-year InControl 2 subscriptions are also available for selective devices on our online cart. InControl 2 subscription includes access to InControl 2 and firmware upgrades. They do not include warranty protection.
Q. I have added my device, but InControl 2 shows it as offline. It isn’t. What gives?
InControl 2 will show an online device as inactive if it is out of warranty and without InControl 2 subscription. If you actually have an InControl 2 subscription, try performing a ping test from your device to ac1.peplink.com. If you succeed, and the device does not appear online on InControl 2, you can reach out to our friendly and active user forums.
Q. What do each of the different user roles mean?
- Dashboard Viewer. These users can only view the organization dashboard. Useful for publicly accessible accounts.
- Group Viewer. These users can read information for the specified group, but cannot make changes.
- Group Administrator. These users can access the specified group, reading and making changes.
- Organization Viewer. These users can read information for the entire organization, but cannot make changes.
- Organization Administrator. These users can access the entire organization, reading and making changes.
Q. What happens to my data after my InControl 2 subscription expires?
Although your device won’t appear online after expiration, you will still be able to access your previous device reports.
Q. How do I configure my firewall such that InControl 2 traffic can make it through?
Please enable traffic for udp port 5246 and tcp port 443.