Online Store Terms & Conditions

IMPORTANT: PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT APPLY TO YOUR PURCHASES.

Product Availability

Peplink cannot guarantee product availability and products, nonetheless, these items may not be available for immediate delivery. Peplink reserves the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order. 

Typographical Errors

Peplink strives to make every piece of information as accurately as we could. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Peplink shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, Peplink shall immediately issue a credit to your credit card account in the amount of the charge. 

Payment, Importation and Shipping

Import duties and local taxes are NOT included in the quoted price of goods being delivered to any locations. You will be responsible for the paying of any and all import duties and local taxes including any administration charges upon receipt. The only exception is for shipments to the United States using Peplink provided FedEx shipping service, which will include import duties, taxes and admin charges. In addition, Peplink do not offer drop-shipping.

Export Controls

No person or entity may transfer Peplink/Pepwave products to sanctioned countries, sanctioned persons and anyone on a list of prohibited persons, including but not limited to:

  • http://www.tid.gov.hk/english/import_export/uns/uns_countrylist.html
  • https://www.treasury.gov/resource-center/sanctions/SDN-List/Pages/consolidated.aspx
  • https://www.treasury.gov/resource-center/sanctions/SDN-List/Pages/default.aspx
  • https://www.treasury.gov/ofac/downloads/ctrylst.txt
  • http://eeas.europa.eu/cfsp/sanctions/consol-list/index_en.htm
  • http://ec.europa.eu/external_relations/cfsp/sanctions/list/version4/global/global.xml
  • http://dfat.gov.au/international-relations/security/sanctions/pages/consolidated-list.aspx#list

  • Further, Peplink/Pepwave products are not used for any chemical or biological weapons, and sensitive nuclear end-uses, or missiles to deliver them.

    This policy was updated on Jun 10, 2016.