Online Store Terms & Conditions


Typographical Errors

Peplink strives to make every piece of information as accurately as we could. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Peplink shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, Peplink shall immediately issue a credit to your credit card account in the amount of the charge. 

Product Availability

Peplink cannot guarantee product availability and products, nonetheless, these items may not be available for immediate delivery. Peplink reserves the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order. 

Payment, Importation and Shipping

All payments to Peplink should be made before the shipment via wire transfer with an additional USD 25 bank charge included in the invoice for each wire transfer if the amount of the wire transfer is less than USD 3,000. Each party should bear the bank charge payable to its own bank.

For payments by credit card, additional charge of 4.5% will be applied.

All prices are exclusive of charges for freight, insurance, value-added, withholding, and other taxes and duties.

Import duties and local taxes are NOT included in the quoted price of goods being delivered to any locations. You will be responsible for the paying of any and all import duties and local taxes including any administration charges upon receipt. 

 In addition, Peplink does not offer drop-shipping.

Ordering and Cancellation

All Orders are subject to Peplink’s acceptance, and an Order will not bind Peplink until Peplink accepts the Order in writing. Partial shipment of an Order will not constitute acceptance of the entire Order in the absence of a written acceptance of the entire Order by Peplink.

Order without confirmation (i.e. payment or purchase order) 30 days from the order create date will be cancelled without prior notice.

Shipment Schedule and Rescheduling

Peplink will use commercially reasonable efforts to deliver the Products at the dates specified in its written acceptance of an Order. Peplink will not be liable to any other party for any delay in the delivery of the Products.

No changes are allowed 2 working days before the shipment schedule, or a change fee will be applied.

Peplink reserves the right to reschedule shipment according to stock availability.

If you have any concerns regarding the schedule, please contact [email protected]

Payment Security

We work to protect the security of your credit card information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input and all other private information so that it would not be read as the information travels over the Internet.

We worked with Third-Party Service Provider for processing credit card payments. We transmit the entire credit card number to the appropriate credit card company during order processing but we will not store credit card information. We do not store credit information other than the last four digits of your credit card number, which is only used for confirming an order. As a result, you will be required to submit credit card information with every new payment.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Export Controls

No person or entity may transfer Peplink/Pepwave products to sanctioned countries, sanctioned persons and anyone on a list of prohibited persons, including but not limited to:


Further, Peplink/Pepwave products are not used for any chemical or biological weapons, and sensitive nuclear end-uses, or missiles to deliver them.

Cookie Policy

Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your login and preferred settings such as user profile for repeat orders and storage of items in your Shopping Cart between visits. Our purpose of collecting the data is to identify people flows around our stores to maximize the efficiency of our store design.

The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you choose to block these cookies, our website may not work as it should and any preferences you have may be lost.

This policy was updated on May 13, 2020.