Downloads
Welcome to the Supplementary Material Downloads
Download resources for InControl Appliance, FusionHub, and more to support setup and use.
InControl Appliance
Package & Guide
InControl Appliance Setup Guide
IMPORTANT: Only devices under warranty or subscription could appear online and be manageable. Please read the release notes and chapters 1.10 and 1.11 in the Setup Guide carefully before an upgrade.
InControl Virtual Appliance Upgrade Firmware
Upgrade Firmware 2.14.4.3 for InControl Virtual Appliance
For upgrading systems newer than 2.9.0
SHA256 Checksum:
Last Updated: November 1, 2026
Upgrade Firmware 20260720 for Database VM Instance
For upgrading DB systems 20210323 or above
SHA256 Checksum:
Last Updated: July 21, 2026
Virtualization Platforms and Cloud Platforms
VMware ESXi
Microsoft Hyper-V
KVM
AWS and GCP
Installation Images (2.9.4.1) for VMware ESXi
For fresh installations
SHA256 Checksum:
SHA256 Checksum:
Upgrade Images (IC-2.9.0.2 and DB-20210323) for VMware ESXi
For upgrading systems older than 2.9.0
SHA256 Checksum:
SHA256 Checksum:
Installation Images (IC-2.9.0.2 and DB-20210323) for Microsoft Hyper-V
For fresh installations and upgrading systems older than 2.9.0
SHA256 Checksum:
SHA256 Checksum:
Installation Images (IC-2.9.0.2 and DB-20210323) for KVM
For fresh installations
SHA256 Checksum:
SHA256 Checksum:
Installation Images for Amazon Web Service and Google Cloud Platform
Please email an image request to [email protected]. For AWS, please send us your AWS Account Number and region.
FusionHub
Package & Guide
FusionHub Installation Guide
IMPORTANT: It is required to update to the latest firmware after completed the new installation.
AWS FusionHubs
Please refer to the installation guide.
Miscellaneous Downloads
Router API
| Description | Download |
|---|---|
| Balance/MAX Router for Firmware 8.6.0 | |
| Balance/MAX Router for Firmware 8.5.2 | |
| Balance/MAX Router for Firmware 8.5.0 / 8.5.1 | |
| Balance/MAX Router for Firmware 8.4.1 | |
| Balance/MAX Router for Firmware 8.3.0 / 8.4.0 | |
| Balance/MAX Router for Firmware 8.2.1 | |
| Balance/MAX Router for Firmware 8.2.0 | |
| Balance/MAX Router for Firmware 8.1.3 | |
| Balance/MAX Router for Firmware 8.1.2 | |
| Balance/MAX Router for Firmware 8.1.1 | |
| Balance/MAX Router for Firmware 8.1.0 | |
| Balance/MAX Router for Firmware 8.0.1 | |
| Balance/MAX Router for Firmware 8.0.0 |
SNMP MIBS
| Description | Download |
|---|---|
| Balance/MAX Router for Firmware 8.6.0 | |
| Balance & MAX 8.5.3, SD Switch 1.3.1, AP 3.9.4 | |
| Balance & MAX 8.5.2, SD Switch 1.3.1, AP 3.9.4 | |
| Balance & MAX 8.5.0, SD Switch 1.3.1, AP 3.9.4 | |
| Balance & MAX 8.4.0, SD Switch 1.3.1, AP 3.9.3 | |
| Balance & MAX 8.3.0, Device Connector 1.2.1 | |
| Balance & MAX 8.2.0 | |
| Balance & MAX 8.1.1 | |
| Balance & MAX 8.1.0 | |
| Balance & MAX 8.0.1 | |
| Balance & MAX 8.0.0 | |
| Balance Firmware 7.1.1 | |
| MAX Firmware 7.1.1 | |
| Surf-On-the-Go Firmware 1.0.28 | |
| Balance & MAX Firmware 6.3 | |
| Balance Firmware 6.1 | |
| MAX Firmware 6.1 | |
| MAX Firmware 5.x | |
| Balance Firmware 4.x/5.x | |
| AP One Firmware 3.3.x |
CLI Command Guide
SMS Command
| Description | Download |
|---|---|
| SMS Control Command Reference for Firmware 8.5.3 | |
| SMS Control Command Reference for Firmware 8.5.0 | |
| SMS Control Command Reference for Firmware 8.4.1 | |
| SMS Control Command Reference for Firmware 8.4.0 | |
| SMS Control Command Reference for Firmware 8.2.0 | |
| SMS Control Command Reference for Firmware 8.0.0 |