Downloads
Welcome to the Supplementary Material Downloads
Download resources for InControl Appliance, FusionHub, and more to support setup and use.
InControl Appliance
Package & Guide
InControl Appliance Setup Guide
IMPORTANT: Only devices under warranty or subscription could appear online and be manageable. Please read the release notes and chapters 1.10 and 1.11 in the Setup Guide carefully before an upgrade.
InControl Virtual Appliance Upgrade Firmware
Upgrade Firmware 2.14.1.2 for InControl Virtual Appliance
For upgrading systems newer than 2.9.0
Last Updated: December 29, 2025
Upgrade Firmware 20251229 for Database VM Instance
For upgrading DB systems 20210323 or above
Last Updated: December 29, 2025
Virtualization Platforms and Cloud Platforms
VMware ESXi
Microsoft Hyper-V
KVM
AWS and GCP
Installation Images (2.9.4.1) for VMware ESXi
For fresh installations
sha1sum: 63A9EB63128E4A9656DE15C07843C8E4E20A893F
sha1sum: FC78D84AFEC3A48D0788CECFA81A9DDE6FA0F41A
Upgrade Images (IC-2.9.0.2 and DB-20210323) for VMware ESXi
For upgrading systems older than 2.9.0
sha1sum: C6BC1E1E947EB167CB5906063C314B23B24C5747
sha1sum: 5DF9C0B167BF831BE108D199B7EAFA5A576C0475
Installation Images (IC-2.9.0.2 and DB-20210323) for Microsoft Hyper-V
For fresh installations and upgrading systems older than 2.9.0
sha1sum: 3556CCB77937899F1B04490F6B8762A9A9C9D458
sha1sum: 87B498755ECCEEA961CD61A56641C79DC763BF1F
Installation Images (IC-2.9.0.2 and DB-20210323) for KVM
For fresh installations
sha1sum: 16820547ebfca378f86c96d61220f2045449d6a5
sha1sum: af7e423ebc2be810e1002009db7ad70fb20a3929
Installation Images for Amazon Web Service and Google Cloud Platform
Please email an image request to [email protected]. For AWS, please send us your AWS Account Number and region.
Hardware Appliance
Upgrade Firmware 2.8.6.1 for Hardware Appliance
Last Updated: November 11, 2020
FusionHub
Package & Guide
FusionHub Installation Guide
IMPORTANT: It is required to update to the latest firmware after completed the new installation.
AWS FusionHubs
Please refer to the installation guide.
Miscellaneous Downloads
Router API
| Description | Download |
|---|---|
| Balance/MAX Router for Firmware 8.5.0 / 8.5.1 | |
| Balance/MAX Router for Firmware 8.4.1 | |
| Balance/MAX Router for Firmware 8.3.0 / 8.4.0 | |
| Balance/MAX Router for Firmware 8.2.1 | |
| Balance/MAX Router for Firmware 8.2.0 | |
| Balance/MAX Router for Firmware 8.1.3 | |
| Balance/MAX Router for Firmware 8.1.2 | |
| Balance/MAX Router for Firmware 8.1.1 | |
| Balance/MAX Router for Firmware 8.1.0 | |
| Balance/MAX Router for Firmware 8.0.1 | |
| Balance/MAX Router for Firmware 8.0.0 |
SNMP MIBS
| Description | Download |
|---|---|
| Balance & MAX 8.5.3, SD Switch 1.3.1, AP 3.9.4 | |
| Balance & MAX 8.5.2, SD Switch 1.3.1, AP 3.9.4 | |
| Balance & MAX 8.5.0, SD Switch 1.3.1, AP 3.9.4 | |
| Balance & MAX 8.4.0, SD Switch 1.3.1, AP 3.9.3 | |
| Balance & MAX 8.3.0, Device Connector 1.2.1 | |
| Balance & MAX 8.2.0 | |
| Balance & MAX 8.1.1 | |
| Balance & MAX 8.1.0 | |
| Balance & MAX 8.0.1 | |
| Balance & MAX 8.0.0 | |
| Balance Firmware 7.1.1 | |
| MAX Firmware 7.1.1 | |
| Surf-On-the-Go Firmware 1.0.28 | |
| Balance & MAX Firmware 6.3 | |
| Balance Firmware 6.1 | |
| MAX Firmware 6.1 | |
| MAX Firmware 5.x | |
| Balance Firmware 4.x/5.x | |
| AP One Firmware 3.3.x |
CLI Command Guide
SMS Command
| Description | Download |
|---|---|
| SMS Control Command Reference for Firmware 8.5.3 | |
| SMS Control Command Reference for Firmware 8.5.0 | |
| SMS Control Command Reference for Firmware 8.4.1 | |
| SMS Control Command Reference for Firmware 8.4.0 | |
| SMS Control Command Reference for Firmware 8.2.0 | |
| SMS Control Command Reference for Firmware 8.0.0 |