EssentialCare | SmartCare

Scalable Peace of Mind

This integrated service includes everything needed to monitor, provision, and support your network as it grows.

EssentialCare and SmartCare are designed to simplify network maintenance, so you can focus on building your business.

Support Service Plan EssentialCare #3

InControl Cloud Management

Whether your deployment has 10 endpoints or 1000, InControl makes network management simple. Monitor network health, centralize policies, push configurations to multiple devices, and obtain audit logs with ease.

Support Service Plan EssentialCare #4

Software Updates

Our team is constantly developing firmware updates with new features and security patches. After a router model is introduced, we will keep developing new firmware for it for years to come. This means with the Care plan, your router will always have access to the latest features.

Support Service Plan EssentialCare #5

Product Warranty

EssentialCare has you covered. In the rare event that you encounter an issue, we will replace the product so that your business stays up and running without further expense.

SpeedFusion Cloud Usage

The SpeedFusion Cloud enables Peplink devices under a Care plan to use SpeedFusion (Bandwidth Bonding, Hot Failover, WAN Smoothing, Bandwidth Overflow) without any additional hardware.

# Each model comes with a different SpeedFusion Cloud package. Learn more.

Technical Support

With a Care plan, your certified partner will provide comprehensive technical support. Each partner is equipped with specialized training, years of expertise, and our backing. They are ready to handle anything your deployment may encounter.

  • EssentialCareSmartCarePrimeCare
    InControl Cloud Management✔️✔️✔️
    Hardware Warranty✔️✔️✔️
    Firmware Upgrades✔️✔️✔️
    Technical Support✔️✔️✔️
    Standard RMA✔️✔️✔️
    Advance Hardware Replacement for RMA✔️
    FusionHub License✔️
    SpeedFusion Bonding License✔️
    PrimeCare Software Licenses✔️
    SpeedFusion Cloud Usage
    (See FAQ for full details on eligibility)
    Available forAll Peplink productsBlue Chip SeriesModels with SKU no. ending with -PRM