For more than a decade, the Enigma XK was used to protect the fishing grounds off Scotland. In 2010 ENIGMA XK was redesigned to a 71.4m luxury expedition yacht.
“More than simple products, we really appreciate the service we have in our operations thanks to SeaSatcom’s Support Operation Center expert hands.”Matthias LOPEZ, Chief Engineer. ENIGMA XK
The IT infrastructure onboard the yacht was a stack of routers and L3/L2 switches due to multi installations and upgrades by successive integrators. Indeed, since years, connected systems have been installed on-board as add-ons on the existing LAN, resulting in hours of maintenance to troubleshoot issues and unexpected slowness.
Through a long and reliable partner relationship with the end customer, SeaSatCom proposed to meet the client expectations using a Peplink infrastructure on board ENIGMA XK (72m Expedition Yacht on Antarctic).SeaSatCom used the full benefit of Peplink Incontrol to enable a Shore-Based IT support service with the support of Frontier BV. Through this Cloud Based Management and Monitoring solution, SeaSatCom’s Support Operation Center (SOC) is able to meet client’s expectation as per agreed SLA.
A few minutes to connect and a few minutes to take actions: a real peace of mind for the crew and a reliable service for the owner and his guests.As Peplink Certified Partner, SeaSatCom was 100% sure to deliver an integrated LAN to support all connected systems (IT/AV/CCTV/LIGHTS/HVAC and TELEMEDICINE) to allow the customer to monitor the bandwidth, control the traffic and manage the WAN costs (VSAT and 4G).
As ENIGMA XK was located in Cape Town (ZA), the installation was done remotely by the Support Operation Center (SOC) using inControl features. The full setup was performed with minimum headache for the crew who just had to patch the cables on switch ports as described in SeaSatCom’s “Network Installation and Commissionning” guide.
Multiple AV/IT connected systems on-board were easily integrated after a full analysis of the existing data flows and without spending hours to modify device parameters. SeaSatCom’s engineering department composed of Peplink Certified professionals know what to check before preparing such a major LAN refit on-board a yacht.
Frontier BV gave them the best technical support to fulfill their needs and the well documented infrastructure is now fully managed and monitored by Peplink Certified Engineers through the SeaSatCare solution. As a result that the solution is installed successfully with Frontier BV and SeaSatCom’s efforts.