Firmware Downloads

Access all firmware, manuals and supplementary materials from one place

Important Notices

  • For FusionSIM and RemoteSIM users, it is suggested to upgrade the SIM Injector to Firmware 1.2.5 (Release Notes)
  • Further major firmware updates will NOT support the following models. They will receive Firmware 8.5.x maintenance releases as needed.

    Balance 30 LTE HW3 / 30 Pro HW1 / 210 HW4-5 / 310 HW4 / One HW1-3 / One Core HW1
    MAX700 HW3-4 / BR1 ENT HW1-2 / HD1 Dome HW1 / HD2 HW5-6 / HD2 Dome HW1 / HD2 IP67 HW2-5 / HD2 Mini HW1-4 / HD2 with MediaFast HW1-4 / HD4 HW1-5 / HD4 IP67 HW1 / HD4 with MediaFast HW1-4 / Transit HW1-3 / Transit 5G HW2-3 / Transit Core HW1 / Transit Duo HW1-3 / Transit Duo Pro E HW1 / Transit Pro E HW1
    MediaFast200 HW1,3
    SpeedFusion Engine SFE CAM HW1

  • Firmware 8.5.2 or above: SpeedFusion VPN is not compatible with devices running Firmware 8.0.0 or below.
  • AP Controller users with the Wi-Fi Operating Country set to Taiwan or Brazil must review their Wi-Fi channel configuration and reapply the settings
  • InControl must be enabled on PrimeCare devices to update software features such as SpeedFusion (Bonding, Smoothing, Hot Failover).

X Series

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
Balance 20XHW1-38.5.3DownloadPDFLink
Balance 310XHW1-38.5.3DownloadPDFLink
Balance 380XHW18.5.3DownloadPDFLink
Balance 580X HW18.5.3DownloadPDFLink
EPXHW18.5.3DownloadPDFLink
MAX HD2 MBXHW1-48.5.3DownloadPDFLink
MAX HD4 MBXHW1-48.5.3DownloadPDFLink
MAX MBX MiniHW1-28.5.3DownloadPDFLink
PDXHW1-28.5.3DownloadPDFLink
SDXHW1-48.5.3DownloadPDFLink
SDX ProHW1-28.5.3DownloadPDFLink

Balance

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
Balance 1350 HW28.5.3DownloadPDFLink
Balance 1350 HW16.3.4DownloadPDFPDF
Balance 1350 ECHW18.5.3DownloadPDFLink
Balance 20HW7-88.3.0DownloadPDFLink
Balance 20HW1-68.1.3DownloadPDFPDF
Balance 20XHW1-38.5.3DownloadPDFLink
Balance 210 HW4-58.5.3DownloadPDFLink
Balance 210 HW2-38.3.0DownloadPDFLink
Balance 2500HW18.5.3DownloadPDFLink
Balance 2500 ECHW18.5.3DownloadPDFLink
Balance 30HW2-68.1.3DownloadPDFPDF
Balance 30 LTE HW38.5.3DownloadPDFLink
Balance 30 LTE HW1-28.3.0DownloadPDFLink
Balance 30 ProHW18.5.3DownloadPDFLink
Balance 305 HW28.5.3DownloadPDFLink
Balance 305 HW16.3.4DownloadPDFPDF
Balance 310 HW48.5.3DownloadPDFLink
Balance 310 HW2-38.3.0DownloadPDFLink
Balance 310 5GHW1-28.5.3DownloadPDFLink
Balance 310 Fiber 5GHW1-28.5.3DownloadPDFLink
Balance 310XHW1-38.5.3DownloadPDFLink
Balance 380 HW68.5.3DownloadPDFLink
Balance 380 HW3-56.3.4DownloadPDFPDF
Balance 380XHW18.5.3DownloadPDFLink
Balance 50HW1-38.1.3DownloadPDFPDF
Balance 5000 EC (100G)HW18.5.3DownloadPDFLink
Balance 5000 EC (40G)HW18.5.3DownloadPDFLink
Balance 580 HW2-38.5.3DownloadPDFLink
Balance 580 HW16.3.4DownloadPDFPDF
Balance 580X HW18.5.3DownloadPDFLink
Balance 710 HW38.5.3DownloadPDFLink
Balance 710 HW1-26.3.4DownloadPDFPDF
Balance OneHW1-38.5.3DownloadPDFLink
Balance One CoreHW18.5.3DownloadPDFLink
Balance TwoHW18.5.3DownloadPDFLink

MAX

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
BR2 LTEHW48.5.3DownloadPDFLink
BR2 MicroHW1-28.5.3DownloadPDFLink
Dome Pro LRHW18.5.3DownloadPDFLink
MAX 700 HW3-48.5.3DownloadPDFLink
MAX 700 HW1-28.3.0DownloadPDFLink
MAX Adapter (EU)HW11.1.4DownloadPDFPDF
MAX Adapter (US)HW11.1.4DownloadPDFPDF
MAX BR1 HW2-38.3.0DownloadPDFLink
MAX BR1 HW16.3.5DownloadPDFPDF
MAX BR1 ENTHW1-28.5.3DownloadPDFLink
MAX BR1 ESNHW18.3.0DownloadPDFLink
MAX BR1 IP55 HW48.5.3DownloadPDFLink
MAX BR1 IP55 HW2-38.3.0DownloadPDFLink
MAX BR1 IP55 HW16.3.5DownloadPDFPDF
MAX BR1 IP67HW18.3.0DownloadPDFLink
MAX BR1 M2MHW1-38.3.0DownloadPDFLink
MAX BR1 MK2 HW1-38.3.0DownloadPDFLink
MAX BR1 Mini HW38.5.3DownloadPDFLink
MAX BR1 Mini HW1-28.3.0DownloadPDFLink
MAX BR1 Mini 5G HW1,38.5.3DownloadPDFLink
MAX BR1 Mini Core HW38.5.3DownloadPDFLink
MAX BR1 Mini Core HW1-28.3.0DownloadPDFLink
MAX BR1 Mini M2MHW1-28.5.3DownloadPDFLink
MAX BR1 ProHW7-98.5.3DownloadPDFLink
MAX BR1 Pro HW38.3.0DownloadPDFLink
MAX BR1 Pro HW2,4-68.3.0DownloadPDFLink
MAX BR1 Pro HW16.3.5DownloadPDFPDF
MAX BR1 Pro 5GHW1-38.5.3DownloadPDFLink
MAX BR1 SlimHW18.3.0DownloadPDFLink
MAX BR2 HW38.3.0DownloadPDFLink
MAX BR2 HW28.3.0DownloadPDFLink
MAX BR2 HW16.3.5DownloadPDFPDF
MAX BR2 IP55 HW2-38.3.0DownloadPDFLink
MAX BR2 IP55 HW16.3.5DownloadPDFPDF
MAX BR2 Pro HW4-58.5.3DownloadPDFLink
MAX HD1 Dome HW18.5.3DownloadPDFLink
MAX HD1 Dome ProHW1-28.5.3DownloadPDFLink
MAX HD2 HW5-68.5.3DownloadPDFLink
MAX HD2 HW1-48.3.0DownloadPDFLink
MAX HD2 Dome HW18.5.3DownloadPDFLink
MAX HD2 IP67 HW2-58.5.3DownloadPDFLink
MAX HD2 IP67 HW18.3.0DownloadPDFLink
MAX HD2 MBXHW1-48.5.3DownloadPDFLink
MAX HD2 MiniHW1-48.5.3DownloadPDFLink
MAX HD2 with MediaFastHW1-48.5.3DownloadPDFLink
MAX HD4HW1-58.5.3DownloadPDFLink
MAX HD4 IP67HW18.5.3DownloadPDFLink
MAX HD4 MBXHW1-48.5.3DownloadPDFLink
MAX HD4 with MediaFastHW1-48.5.3DownloadPDFLink
MAX HotspotHW18.3.0DownloadPDFLink
MAX MBX MiniHW1-28.5.3DownloadPDFLink
MAX On-The-Go HW28.3.0DownloadPDFLink
MAX On-The-Go HW16.3.5DownloadPDFPDF
MAX TransitHW1-38.5.3DownloadPDFLink
MAX Transit 5GHW2-38.5.3DownloadPDFLink
MAX Transit CoreHW18.5.3DownloadPDFLink
MAX Transit DuoHW1-38.5.3DownloadPDFLink
MAX Transit Duo ProHW1-38.5.3DownloadPDFLink
MAX Transit Duo Pro EHW18.5.3DownloadPDFLink
MAX Transit MiniHW18.3.0DownloadPDFLink
MAX Transit Pro E HW28.5.3DownloadPDFLink
MAX Transit Pro E HW18.5.3DownloadPDFLink

Balance/MAX with MediaFast

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
MAX HD2 with MediaFastHW1-48.5.3DownloadPDFLink
MAX HD4 with MediaFastHW1-48.5.3DownloadPDFLink
MediaFast 200 HW1,38.5.3DownloadPDFLink
MediaFast 500HW1-28.5.3DownloadPDFLink
MediaFast 750HW18.5.3DownloadPDFLink

B One Series

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
B OneHW18.5.3DownloadPDFLink
B One 5GHW1-28.5.3DownloadPDFLink
B One PlusHW1-28.5.3DownloadPDFLink

UBR Series

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
UBR LTEHW1-28.3.0DownloadPDFLink
UBR PlusHW18.5.3DownloadPDFLink

SpeedFusion Relay

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
SpeedFusion RelayHW18.5.2DownloadPDFPDF

FusionHub

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
FusionHubHW1-28.5.3DownloadPDFPDF

SpeedFusion Engine

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
SpeedFusion EngineHW1-28.3.0DownloadPDFLink
SpeedFusion Engine CamHW18.5.3DownloadPDFPDF

Switch

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
24 PoE 2.5G SwitchHW12.0.2DownloadPDFPDF
24 PoE 2.5G Switch RuggedHW12.0.2DownloadPDFPDF
48 PoE 2.5G SwitchHW12.0.2DownloadPDFPDF
8 PoE 10G SwitchHW12.0.2DownloadPDFPDF

SD Switch

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
SD Switch 24-PortHW1-31.3.2DownloadPDFLink
SD Switch Rugged 16-PortHW1-21.3.2DownloadPDFLink
SD Switch Rugged 24-PortHW1-21.3.2DownloadPDFLink
SD Switch Rugged 8-PortHW1-21.3.2DownloadPDFLink
SD Switch, 48-PortHW11.3.2DownloadPDFLink

Surf SOHO

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
Surf SOHO HW28.3.0DownloadPDFLink
Surf SOHO HW16.3.5DownloadPDFPDF
Surf SOHO MK3HW18.3.0DownloadPDFLink

AP One / AP Pro

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
AP OneHW13.5.5DownloadPDFPDF
AP One 300MHW13.5.5DownloadPDFPDF
AP One AC Mini HW23.9.5DownloadPDFLink
AP One AC Mini HW13.6.3DownloadPDFPDF
AP One AXHW13.9.5DownloadPDFLink
AP One AX LiteHW13.9.5DownloadPDFLink
AP One Enterprise HW1-23.6.3DownloadPDFPDF
AP One Flex HW43.9.5DownloadPDFLink
AP One Flex HW2-33.6.3DownloadPDFPDF
AP One Flex HW13.5.5DownloadPDFPDF
AP One In-WallHW13.5.5DownloadPDFPDF
AP One Mini HW33.9.5DownloadPDFLink
AP One Mini HW13.5.5DownloadPDFPDF
AP One Rugged HW23.9.5DownloadPDFLink
AP One Rugged HW13.6.3DownloadPDFPDF
AP ProHW13.5.5DownloadPDFPDF
AP Pro ACHW13.6.3DownloadPDFPDF
AP Pro AXHW1-23.9.5DownloadPDFLink
AP Pro Duo (802.11n)HW13.5.5DownloadPDFPDF

AirProbe

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
AirProbe (11N)HW11.0.3DownloadPDF
AirProbe (AC2)HW11.0.3DownloadPDF
AirProbe (AC3)HW1-21.0.3DownloadPDF

Device Connector

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
Device Connector 300MHW11.0.30DownloadPDFPDF
Device Connector IP55 HW41.2.1DownloadPDFPDF
Device Connector IP55 HW2-31.2.1DownloadPDFPDF
Device Connector IP55 HW11.0.30DownloadPDFPDF
Device Connector RuggedHW11.2.1DownloadPDFPDF

Smart Reader

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
Smart ReaderHW11.2.1DownloadPDF

Surf On-The-Go

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
Surf On-The-GoHW2-31.1.1DownloadPDFPDF

SIM Injector

Note: If the SIM Injector is running firmware version 1.0.24 or older, you need to upgrade to the following 1.0.25 first before upgrading to 1.0.32.

ProductFirmware VersionDownload LinkRelease NotesUser Manual
SIM Injector1.2.5DownloadPDFPDF

POTS Adapter

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
POTS Adapter (EU)HW1-21.1.5DownloadPDFPDF
POTS Adapter (US)HW1-21.1.5DownloadPDFPDF

MAX Adapter

ProductHardware RevisionFirmware VersionDownload LinkRelease NotesUser Manual
MAX Adapter (EU)HW11.1.4DownloadPDFPDF
MAX Adapter (US)HW11.1.4DownloadPDFPDF

MAX Adapter Dongle

ProductFirmware VersionDownload LinkUser Manual
MAX Adapter Dongle2.2.5DownloadDownload

Supplementary Materials

Firmware Archive

Binaries and User Manuals
for Previous Firmware

InControl Appliance Installation Package & Guide
FusionHub Base
Package & Guide
Installation Guide
Miscellaneous
Downloads