 IMPORTANT: PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT APPLY TO YOUR PURCHASES. IMPORTANT: THIS POLICY APPLIES TO PURCHASES MADE ON PEPLINK'S ONLINE STORE ONLY. |
GENERAL
Product Availability
Peplink cannot guarantee product availability and products, nonetheless, these items may not be available for immediate delivery. Peplink reserves the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order.
Typographical Errors
Peplink strives to make every piece of information as accurately as we could. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Peplink shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, Peplink shall immediately issue a credit to your credit card account in the amount of the charge.
Payment and Importation
Import duties and local taxes are NOT included in the quoted price of goods being delivered to any locations. You will be responsible for the paying of any and all import duties and local taxes including any administration charges upon receipt. The only exception is for shipments to the USA using Peplink provided Fedex shipping service, which will include import duties, taxes and admin charges.
RETURN POLICY
30-Day Return Guarantee
- Peplink strives for 100% customer satisfaction and offers a 30-day return guarantee for all Peplink routers that have been purchased at full retail price from our online store at https://secure.peplink.com/buy/ only.
- Peplink's Online Store is available to customers in select countries only.
- The guarantee covers all current shipping models.
- Customer needs to apply for the refund within 30 days from date of delivery.
- To request for a refund, contact our support team at http://www.peplink.com/contact/support/ and include the order number in your inquiry.
- A refund ticket number will be issued by our support team member. You must return the product to the specified Peplink warehouse within 14 calendar days of the issuance of the refund ticket number. Customer shall bear the return shipping costs. See NOTE below.
- All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product.
- Peplink will assess a 10% restocking fee on all returned hardware and accessories. Shipping fees are non-refundable.
- Refund will be arranged with the condition that the returned unit is in both proper working and good physical condition (free from scratches, cracks, and/or other types of physical damage). Refund will be made through the Internet payment gateway or by wire transfer.
- Return guarantee applies only to properly working units; units that have become non-functional due to misuse, abuse and/or other factors within customers' control are not eligible for return.
NOTE: Peplink recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Peplink or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
This policy was updated on Apr 27, 2012.