All PePLink products carry a one-year limited warranty.
One-Year Limited Warranty
PePLink Ltd. warrants solely to the end user ("Purchaser") that every PePLink product ("Product") purchased from PePLink or our Authorized Distributors will be free from defects in materials and workmanship when used within the limits set forth in the documentation (data sheet and manual) for a period of twelve (12) months. This warranty does not cover damages that result from improper use, accidents, abuse, or negligence.
Firmware Upgrade Policy
1. We provide free updates based on the same major version for the life of the device. For example, customers who has a device of v3.0 firmware can get all future versions of v3.x for free.
2. Major upgrades (e.g. 3.x to 4.0.x) would require a fee.
3. A new purchase comes with 12-month upgrade protection which means such fee pursuant to (2) is waived for the first year.
RMA (Return Merchandise Authorization) Policy
If you suspect a product to be defective, please contact the Authorized Reseller where your unit is purchased from for assistance. They will be able to arrange a replacement or repair service for you.
If your unit is purchased directly from PePLink, you may contact our Customer Service for assistance.
Advance Replacement Policy (Applicable to Direct Purchases from PePLink Only)
Advance Replacement for a defective device will be provided in the event that:
- A customer has purchased Advance Replacement Protection option for that device, or
- A device is found to be Defective On Arrival ("DOA") within the first 14 days of receipt.
Please contact our Customer Service for assistance on RMA arrangements. Details can be found on the "Warranty and Support Card", or by writing to support@peplink.com.
Support Service Plans
Details are available here.
Insurance Policy
It is optional for you to insure the shipping of your purchase from our office to the final destination. The insurance will cover 100% of the value of the goods in case of loss by the delivery company.
The insured amount is the total value of the product(s) of the order excluding the shipping and insurance fees.
The insurance rate is charged at 2% of the total value of the goods.
The insurance does not cover damages, missing accessories, mishandling nor proper functioning of the product.
To get protected under this insurance plan, you are required to inform us within 2 days after receipt of shipment if you found any damages or loss to the goods.