Authorized eTailer Program Terms & Conditions

Learn More about Program Benefits & Obligations

  • Last Updated: 7th February 2023

     

    Program Summary:

     

    • Authorized eTailers will be able to use the official badge and get listed on Peplink’s website to earn trust and confidence.
    • Peplink will only provide official support to online purchases via Authorized eTailers.

     

    MAP Policy

     

    • Authorized eTailers can advertise prices online for Velocity Series and Volume-Based Series products on its Self-hosted Website, following the MAP Policy on its Self-hosted Website.
    • If an Authorized eTailer who is qualified as Peplink Certified Partner, runs an online store on its Self-Hosted Website, it can advertise product information for Blue Chip Series, but not any pricing information.*
    • Authorized eTailers must comply with the applicable territory restrictions when selling Peplink’s products.
    • Except Peplink Authorized Amazon Sellers, Authorized eTailers shall not sell Peplink’s products via any third-party websites. For the avoidance of doubt, third-party websites include but are not limited to:
      • Amazon;
      • eBay.
    • Violation of any of these T&Cs will lead to the Authorized eTailer being terminated from the Authorized eTailer Program immediately.

     

    * Peplink may make exceptions among the Blue Chip Series from time to time and permit Authorized eTailers that have been qualified as a Peplink Certified Partner to advertise their price information (at no less than our Manufacturer’s Suggested Retail Price “MSRP”) online. Please refer to this link for information.

     

    Terms and Conditions

     

    1. Definitions

     

    1.1 “Authorized eTailer” means an online retailer of Peplink’s products as authorized by Peplink under this program, who shall comply fully with the terms and conditions set forth in this document.

     

    1.2 “Blue Chip Series” (“BCS”), “Velocity Series” (“VES”) and “Volume-Based Series” (“VBS”) mean the three product categories from Peplink. Full details of the classification can be found here.

     

    1.3 “Self-Hosted Website” means a website that is fully under the control and operation of the Authorized eTailer including but not limited to the domain name of the website and all contents in the website. For illustration purposes only, a website is a self-hosted website if (i) the Authorized eTailer rents a server to host the website, (ii) the domain name of the website is owned by the Authorized eTailer, and (iii) the Authorized eTailer is responsible and liable for all the contents in the website.

     

    1.4 “Third-party Website” means a website that is not qualified to be a Self-Hosted Website. For the avoidance of doubt, third-party websites include but are not limited to platforms of an Authorized eTailer on Amazon.com and eBay.com.

     

    1.5 Manufacturer’s Suggested Retail Price (“MSRP”) means the prevailing suggested retail price as may be decided, revised and announced by Peplink from time to time.

     

    2. Benefits

     

    2.1 Official Product Support. Peplink will only provide official support for products purchased online through Peplink’s eStore or Authorized eTailers. If the product was purchased online by any other means, Peplink will be unable to provide any such support.

     

    2.2 Use of “Authorized eTailer” Badge. Authorized eTailer will be granted a non-exclusive, perpetual, royalty-free but revocable licence to use the official Peplink “Authorized eTailer” badge on their website. This badge should be displayed free of any alterations. This badge remains the property of Peplink. Peplink may revoke the licence at any time for any reason and the Authorized eTailer shall remove any display of the badge at Peplink’s request.

     

    2.3 Get Listed on Peplink Website. The name of the Authorized eTailer and a link to their store will appear on Peplink’s official Authorized eTailer list, where end customers will be able to verify the authenticity of any store claiming to be an Authorized eTailer.

     

    3. Obligations

     

    3.1 An Authorized eTailer is authorized to sell and market for sale of Peplink’s products on their Self-Hosted Website in accordance with the terms and conditions set forth hereunder. Peplink, in its sole discretion, may revoke such an authorization at any time for any reason.

     

    3.2 Territory Restrictions. Authorized eTailers must comply with territory restrictions as described at this link when selling Peplink’s products. Authorized eTailer selling Peplink’s products in a territory that they are not authorized to sell in may be a breach of their contract with Peplink, and they risk their end-customer’s rights/benefits (such as those under our Return Merchandise Authorization (RMA) Policy, or access to ancillary services and after-sales support) which the Authorized eTailer shall be solely liable for.

     

    3.3 Minimum Advertised Pricing (MAP) Policy. Authorized eTailers may advertise prices for Velocity Series and Volume-Based Series products on its Self-Hosted Website but such prices advertised must be no less than MSRP (or the list price). For the avoidance of doubt, the above restricts only publicly available advertised prices. There is no restriction on the prices quoted or charged by an Authorized eTailer to its customers. Each Authorized eTailer has the sole right to set its own prices and nothing in this hereunder controls or limits that right.

     

    3.4 BCS Products. For an Authorized eTailer that has been qualified as a Peplink Certified Partner, the Authorized eTailer may advertise BCS products on its Self-Hosted Website but not the pricing information of the BCS products. Peplink may make exceptions among the Blue Chip Series from time to time and permit Authorized eTailers that have been qualified as a Peplink Certified Partner to advertise their price information (at no less than MSRP) on its Self-Hosted Website. Such exceptions will be announced through this link and may be amended from time to time at Peplink’s sole discretion.

     

    3.5 Special Permissions. Notwithstanding Clauses 3.2 to 3.4 above, Peplink may, at its sole discretion, make exceptions for one or more particular resellers, or to all Authorized eTailers. If there are such exceptions applicable to an Authorized eTailer concerned, Peplink will endeavor to notify such Authorized eTailers through emails or notices posted on Peplink’s website.

     

    3.6 Extended Warranty. Authorized eTailers must not advertise, offer or sell any (extended) warranty packages that are not provided by Peplink for any of Peplink’s products on its Self-Hosted Website.

     

    3.7 Third-party Websites. Except Peplink Authorized Amazon Sellers, Authorized eTailers must not sell Peplink’s products on any Third-party Website, without the prior written consent of Peplink which is granted solely by Peplink. Breaching of this clause shall be deemed as a material breach.

     

    4. Violations and Amendments

     

    4.1 Peplink strongly encourages all its partners to report to Peplink any suspected violation of the terms and conditions herein. Partners are most welcome to contact Peplink if they are in doubt as to whether a special permission under the MAP Policy has been granted to a particular reseller in respect of any particular product.

     

    4.2 Peplink has the sole discretion to determine whether an Authorized eTailer has violated the terms and conditions set forth herein. When Peplink has determined that an Authorized eTailer has violated the terms and conditions, the Authorized eTailer will be terminated from the Authorized eTailer Program immediately upon a written notice (including by way of an email). Should this happen, that Authorized eTailer must immediately cease marketing for sale and/or selling Peplink’s products on such website.

     

    4.3 For the avoidance of doubt, if Peplink permits an exception to any of the terms and conditions in any particular instance, Peplink shall have the right to amend, change or revoke such permission at any time and such permission shall not be a waiver of Peplink’s rights to enforce the terms and conditions in the future. If Peplink fails or delays to enforce any of the terms and conditions, such failure or delay shall not be a waiver of Peplink’s rights to enforce the terms and conditions thereof or in the future.

     

    4.4 Peplink reserves all the rights to amend, delete or add to these terms and conditions anytime and without prior notice.