Peplink Support Service Plans

Peplink support service plans surely got you covered. You’ll receive professional support that will help in mitigating your business risks and resolving problems quickly and effectively. With Peplink TotalCare & EssentialCare you’ll be able to run your business more efficiently*.

Cloud Based SD-WAN Network Management Solution InControl 2

Every Peplink Router comes with life-time forum support, one year of standard warranty, a one year InControl 2 subscription, and 8×5 email support.

Gain extra with Peplink TotalCare and extend your service coverage up to 3 years. With Peplink TotalCare, you will get assistance from the experts and get professional support in planning, preparation, installation, and post-deployment phases.

Benefits

Saved OPEX

Personnel Hours Saved
Improved Business Efficiency

EssentialCare1 Year Peplink TotalCare3 Year Peplink TotalCare
Support via Email 8/524/724/7
Warranty1 year1 year3 year
Firmware Upgrades1 year1 year3 year
RMAStandardAdvancedAdvanced

* The following support plans apply to direct purchase at Peplink’s online store. If you buy support plans from a certified partner, the SLA is governed separately. Please confirm with your partner
TotalCare is only available for Balance 210, 310, 380, 580, 710, 1350, 2500, MAX and FusionHub

For more support plans policy details, please visit our policies page.