Support Service Plans
Standard Support Service The Standard Support Service Plan is included with every purchase of PePLink Balance products. This plan is suitable for customers who have previous experience with multi-wan routers and find the documentation sufficient for successful installation.
- Valid for every Balance 30/200/300/380/700/710 unit
- Unlimited email support with 24-hr response time
- Five free telephone support calls
- Valid for 1 year from date of purchase
The Priority Support Service Plan assures the highest level of comfort and confidence by providing assistance throughout the planning, preparation, installation, and post-deployment phases.
- Valid for one Balance unit (standalone configuration), or two Balance units (in redundancy configuration)
- Unlimited email support with 12-hr response time
- Unlimited telephone support
- Valid for 1 year from date of purchase