4G/3G Modem Support

Modem is listed but it keeps Connecting...

There are many reasons for a looping connection. For example:

• Your data plan is used up.
• Your username/APN is not correct.
  Click here to find out how to change APN settings.
• The mobile Internet provider is having an outage.

If you still have problem with your modem, please contact us.

30-Day Return Guarantee

All Peplink Balance / Pepwave MAX models are protected by our 30-Day Return Guarantee policy. If you are not satisfied with the product, you can return it to us. (Policy Details)

System Integrator? Service Provider?

Peplink and Pepwave devices is perfect for remote area projects and for bundling with 3G / 4G services. Contact us and our engineers can build new drivers for your devices with priority.

Modem Not Supported?

Our engineers will assist you in getting the modem to work through accessing your unit with our Remote Assistance Service. Please follow the steps below: 

1. A) Keep the unit Power ON.
   B) Keep the USB Modem plugged into the unit.
   C) Keep connection to Internet through Ethernet WAN. You may need to plug a computer to LAN port to verify the unit can access Internet.
   
   
   
   
   
2. A) Keep the unit Power ON.
   B) Keep the USB Modem plugged into the unit.
   C) Set the unit to Wired Mode.
   D) Keep connection to Internet through Ethernet.
   
   
   
   
   
3. Submit a support ticket to us and provide the following information:
   • Your Country
   • Your Service Provider
   • Your Modem Manufacturer and Model
   • A Diagnostic Report file (Instructions)